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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
05-23-2020, 06:18 AM
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Dock accessories
Hi,
After three years of intensive using a Dock unfortunately it needs some service. I've noticed that encoders started to work unproperly - I turning them and the parameters don't follow like it should be. Once I discovered it with one encoder during guaranty time, I sent it to the shop I bought it (Thomann) and than they sent to Avid Service. Avid didn't change it, only loosened it a little, and now this encoder has a feel like old Artist Mix ... Well, I don't want such a service from Avid, as the next encoders also should be repaired... How could I get the accessories for dock - I mean encoders mainly... ??? Or... what is the number/symbol of this encoders ... what kind of the other will work with a Dock? Any ideas? 
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