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Old 12-06-2019, 09:33 AM
Oli_W Oli_W is offline
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Default Artist Control new breaking bugs with Eucontrol 2019.12

Hello!
I was overjoyed when I first installed 2019.12 as the Eucontrol "repeat" functionality was fixed for the softkeys (i.e. can press and hold a button) but then quickly found the the softkeys and screen unusable after a few seconds...

Uninstalling 2019.12 and re-installing 2019.9 fixed it (so it's not the hardware/firmaware that's broken)

1) the softkeys don't do the function they should
2) the screen representing the softkeys doesn't update properly when changing page.
3) alt-tabbing to another application makes the screen refresh back to the home page (even though I have surface locked to Pro Tools).

Anyone else have this issue?
Is there a fix?

Thank you!
Oli
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Old 12-06-2019, 10:31 AM
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EddieJones EddieJones is offline
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Default Re: Artist Control new breaking bugs with Eucontrol 2019.12

OK we'll look into this and get back
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Old 12-07-2019, 01:25 AM
Frank Kruse Frank Kruse is offline
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Default Re: Artist Control new breaking bugs with Eucontrol 2019.12

After installing this all my soft-keys (the buttons not the screen) on my Artist Control are empty and won't show up.



Going back to previous version...
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PTHDn 2019.12 (OSX10.14.6), 8x8x8, MacPro 5,1 3.33Ghz 12-Core, BM DeckLink SDI, SYNC HD, all genlocked via AJA GEN10, 48GB RAM, Xilica Neutrino, Meyersound Acheron
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Old 12-07-2019, 06:53 AM
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EddieJones EddieJones is offline
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Default Re: Artist Control new breaking bugs with Eucontrol 2019.12

We see this too and will fix ASAP
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  #5  
Old 01-06-2020, 07:12 AM
Oli_W Oli_W is offline
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Default Re: Artist Control new breaking bugs with Eucontrol 2019.12

Thanks for the fix! I only recently noticed there was a new EuControl version but it looks like it got fixed very swiftly, please accept my gratitude!!
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