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  #1  
Old 03-23-2011, 02:24 AM
hamishhowward76 hamishhowward76 is offline
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Default HELP - Eleven Rack Expansion Pack

Hi,

Got the 11 rack expansion pack,. everything downloads fine, unpacks fine.

When i run the installer put in the correct serial and System ID It just freezes then comes back with

TQ:HTTP request Fail??

Please help -
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  #2  
Old 03-23-2011, 05:32 AM
maddmatt maddmatt is offline
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Default Re: HELP - Eleven Rack Expansion Pack

That error suggests you have have an issue with your internet connection, possibly firewall, you doing this from home?

Another reason could be you have IE9 installed on your PC, I had to totally uninstall IE9. Just some ideas.
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  #3  
Old 03-23-2011, 06:47 AM
hamishhowward76 hamishhowward76 is offline
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Default Re: HELP - Eleven Rack Expansion Pack

was firewall.. thanks
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  #4  
Old 09-22-2014, 01:33 AM
txrx txrx is offline
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Default Re: HELP - Eleven Rack Expansion Pack

I have problem updating to Firmware v2. the first time it give me the http error, contact avid and they have it up again for me to update, but this time when i click the update NOTHIN appear... i waited for more then 15 minutes still nothing appear. Have contact Avid a number of days ago and still no respond yet...

Can anyone provide a proper info on how i can update to V2 ... Thank You.
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  #5  
Old 09-22-2014, 09:34 AM
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Benoni Benoni is offline
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Default Re: HELP - Eleven Rack Expansion Pack

Quote:
Originally Posted by txrx View Post
I have problem updating to Firmware v2. the first time it give me the http error, contact avid and they have it up again for me to update, but this time when i click the update NOTHIN appear... i waited for more then 15 minutes still nothing appear. Have contact Avid a number of days ago and still no respond yet...

Can anyone provide a proper info on how i can update to V2 ... Thank You.
Is this on Mac or Windows? What OS version?
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Brian

Windows 10 Pro 64 Bit

Pro Tools 12 | Eleven Rack + ERXP
Youtube Channel - BenoniStudio
Free Eleven Rack Tutorials, Rigs, and more
@BenoniStudio
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  #6  
Old 09-24-2014, 09:54 AM
txrx txrx is offline
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Default Re: HELP - Eleven Rack Expansion Pack

its the Eleven Rack Hardware .... but i am updating it on Windows 7
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  #7  
Old 09-24-2014, 11:33 AM
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Benoni Benoni is offline
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Default Re: HELP - Eleven Rack Expansion Pack

Quote:
Originally Posted by txrx View Post
its the Eleven Rack Hardware .... but i am updating it on Windows 7
Is Internet Explorer 9, 10 or 11 installed? Because they can mess up the installation
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Brian

Windows 10 Pro 64 Bit

Pro Tools 12 | Eleven Rack + ERXP
Youtube Channel - BenoniStudio
Free Eleven Rack Tutorials, Rigs, and more
@BenoniStudio
Instagram
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  #8  
Old 09-27-2014, 09:21 PM
txrx txrx is offline
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Default Re: HELP - Eleven Rack Expansion Pack

i have Internet Explorer uninstalled .... i am still waiting for their reply ... as of now they have not done so yet...

Last reply is on September 16 2014
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  #9  
Old 09-29-2014, 10:18 PM
txrx txrx is offline
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Default Re: HELP - Eleven Rack Expansion Pack

Today is 30th September and my Eleven Rack is still not updated yet... i wonder what kind of support they have.....
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  #10  
Old 09-30-2014, 01:39 PM
txrx txrx is offline
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Default Re: HELP - Eleven Rack Expansion Pack

Receive a email from avid support :-



the driver i use



the eleven rack control panel



the support asked me if possible to perform it "maybe" on a Windows base computer.... i don't run PT on Linux or on DOS

But as of now i still can't get Eleven Rack to be updated ...
day in day out i waited and can't they just even tell me a proper-way or help me to have a fix.

I have try it on Win 7 x64 and win 8 x64, i have uninstall Antivirus software, Anti Malware software, uninstall Internet Explorer but still can't get it to be updated.
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