Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools | First Discussion

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-09-2019, 05:45 AM
PatJo PatJo is offline
Member
 
Join Date: Feb 2019
Location: Ireland
Posts: 48
Default Cloud Plan has lapsed?

Hi,

When I fired up PTF this morning and signed in I was presented with an error dialog saying the following....

"There are one or more projects that are not synchronized to cloud stored in your Project Cache that you may not access because your cloud plan has lapsed. Click "Learn More..." to find out how to renew your cloud plan."

When I clicked "Learn More..." I get taken to My Avid Cloud but I can't see anything about my cloud plan being expired and I don't see how to renew it either.

When I dismiss the dialog my projects are missing! I had 2 online project in the cloud last night (although the My Avid Cloud tells me I have 3 but that's another problem).

Has anybody seen this before and how do I get access to my online projects back? I've tried logging in/out several times and rebooting my PC but it makes no difference.

Help! I've included a screen shot of the error and My Avid Cloud.

PTF 2018.5
Windows 10
Scarlett 6i6
Attached Images
File Type: jpg problem.JPG (26.2 KB, 0 views)
File Type: jpg cloud.jpg (33.0 KB, 0 views)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cloud security and avoiding cloud sync sonofglory Pro Tools | First Discussion 4 05-26-2019 11:56 AM
Avoiding cloud storage and security of cloud sonofglory Pro Tools | First Discussion 1 03-19-2019 01:03 PM
Sweetwater Deal on HD upgrade/renew lapsed plan $799 Samanthas Dream Pro Tools 12 41 12-01-2017 11:27 AM
Same computer, same cloud session, different cloud users WAXLTD Pro Tools 2018 4 10-25-2016 05:19 PM
Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan FritsFlits Licensing & Accounts 1 02-25-2016 02:55 PM


All times are GMT -7. The time now is 10:26 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com