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#1
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Heat Vanished
I thought Heat was free on subscription? & I had it for almost two months I was mixing with it. Then yesterday it disappeared. This below from Avid:
"HEAT is included with all Pro Tools and Pro Tools | Ultimate subscriptions at no extra charge." https://www.avid.com/plugins/heat |
#2
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Re: Heat Vanished
What does your iLok License Manager say about it? HEAT only needs to see the license on your key.
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Janne What we do in life, echoes in eternity. |
#3
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Re: Heat Vanished
Says Heat is expired and needs to be refreshed but PT is active which I don't get as Avid have claimed Heat is free. And it was only a few days ago my sub was refreshed.
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#4
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Re: Heat Vanished
Have you opened a support case already?
__________________
Janne What we do in life, echoes in eternity. |
#5
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Re: Heat Vanished
Now Ive logged into iLok it says it's expired and is greyed out.
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#6
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Re: Heat Vanished
Open a support case on Avid Support and if your case gets stuck we may be able to escalate it
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Janne What we do in life, echoes in eternity. |
#7
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Re: Heat Vanished
Will do.. Thank you..
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#8
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Re: Heat Vanished
No problem
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Janne What we do in life, echoes in eternity. |
#9
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Re: Heat Vanished
I've never been able able to find the Heat installer, and I have PT Ultimate. Any help appreciated...
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Pro Tools Ultimate, Avid MTRX, MOM, MacBook Pro 16 (2023) 96 GB RAM, Mac OS Ventura, Samsung SSDs |
#10
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Re: Heat Vanished
HEAT is automatically installed with PT, it only needs to see the license.
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Janne What we do in life, echoes in eternity. |
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