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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
05-01-2015, 03:51 PM
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Avid Duet USB must be re-plugged to get it working
Hello:
A client of mine with a 2011 iMac on OS 10.10.2 has problems requiring him to re-plug hi Duet in to the Mac to get Pro Tools 11 to recognize it each time he uses it. serial: D9N284144512138 Troubleshooting steps? Thanks! 
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#2
05-13-2015, 07:49 AM
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Re: Avid Duet USB must be re-plugged to get it working
I got a more rugged USB cable than the one that came with the PT Duet, and now I can leave it plugged in when I start up my studio Mac.
Mine still needs to be replugged if the machine goes to sleep.
__________________
Spiffy i7 Mac Mini 2 SSDs Yosemite 10.10.5 PT 11 ---- Never Stop Playing. DBCooperVO.com
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#3
05-13-2015, 08:22 AM
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Re: Avid Duet USB must be re-plugged to get it working
One of the main recommendations in the Optimization Guide is to disable sleep. The audio interfaces don't seem to come back online after a computer goes to sleep.
Joel
__________________
Jam Space: HP Elite 6300 / Core i5 3770 / 24GB RAM / Win 11 Pro Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626 Home: Asus B450 Pro4 / Ryzen 5 2600 / 32GB RAM / Win 11 Pro Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626 Rig: Eleven Rack / ART SLA1 / Two 2x10 Passive Monitors / FCB1010 w/ EurekaPROM
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#4
05-13-2015, 08:39 AM
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Re: Avid Duet USB must be re-plugged to get it working
Yeah, I should disable sleep, but it's rarely a problem.
__________________
Spiffy i7 Mac Mini 2 SSDs Yosemite 10.10.5 PT 11 ---- Never Stop Playing. DBCooperVO.com
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#5
05-13-2015, 10:29 AM
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Re: Avid Duet USB must be re-plugged to get it working
It was problem enough to post here, though. Right?
 Give it a shot.
__________________
Pro Tools HD 12.4, Pro Tools "Vanilla" 12.4, Artist Transport, 2x Artist Mix Studio Blue: RME UCX, Win7 Pro, i7 960, 16GB || Studio Green: RME Babyface, Win10, i7 7700HQ, 16GB
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