Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 2019

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-16-2019, 11:58 PM
chickaboom chickaboom is offline
Member
 
Join Date: Jan 2013
Location: melbourne, Australia
Posts: 5
Default Software component unavailable - Ilok

Hi all,
I know this has been discussed before however I haven't been able to resolve this problem on my mac. My Pro tools Ultimate perpetual licence is on the cloud. Unfortunately the ilok manager only has the cloud feature recently and for some reason my computer won't allow me to upgrade to the newer versions of ilok license manager. Everything was working beautifully two days ago now I can't access ilm or pro tools. I've tried uninstalling it and reinstalling plus numerous other tricks but nothing helps. If anyone's had success with this issue please let me know as it's getting extremely frustrating.
Reply With Quote
  #2  
Old 08-17-2019, 03:55 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,136
Default Re: Software component unavailable - Ilok

The only thing you don't have in your system rundown in your profile is what OSX you are running. You really should have that in there. Sounds like maybe OSX Gatekeeper is keeping you from installing the new ILM s/w. Follow this article to turn Gatekeeper off: https://www.wikihow.com/Install-Soft...opers-on-a-Mac
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #3  
Old 08-17-2019, 04:00 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 24,853
Default Re: Software component unavailable - Ilok

Yep, and welcome to the community!
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #4  
Old 08-17-2019, 07:58 PM
chickaboom chickaboom is offline
Member
 
Join Date: Jan 2013
Location: melbourne, Australia
Posts: 5
Default Re: Software component unavailable - Ilok

Hi guys,

Thanks for your replies and apologies for not adding the OSX 10.13.6

I've had a look at the security settings and tried again and still won't play with me. It will load the legacy version but not the new one. Any other thoughts will be gratefully received.

Thanks,
Lynne.
Reply With Quote
  #5  
Old 08-18-2019, 03:49 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,136
Default Re: Software component unavailable - Ilok

Quote:
Originally Posted by chickaboom View Post
Hi guys,

Thanks for your replies and apologies for not adding the OSX 10.13.6

I've had a look at the security settings and tried again and still won't play with me. It will load the legacy version but not the new one. Any other thoughts will be gratefully received.

Thanks,
Lynne.
You visited the site I linked to, turned off Gatekeeper and still can't install the current version of the ILM s/w? Try rebooting after turning off Gatekeeper. Are you running as admin? What exact message comes up on screen when trying to install the new ILM s/w? Can you give us a screenshot of it? Not aware of an ILM version that only has the cloud and not also a physical feature/usage.

You do have a physical iLok2 (or 3)? You want to move your license asset to a physical iLok?
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #6  
Old 08-18-2019, 05:39 PM
unkJE's Avatar
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,978
Default Re: Software component unavailable - Ilok

Quote:
Originally Posted by chickaboom View Post
...my computer won't allow me to upgrade to the newer versions of ilok license manager ... I've tried uninstalling it and reinstalling plus numerous other tricks but nothing helps....
If you haven’t already, use the Uninstaller included with the Mac License Support installer, to completely remove your initial installation, before updating iLok License Manager
__________________
Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2
Reply With Quote
  #7  
Old 08-21-2019, 10:31 PM
chickaboom chickaboom is offline
Member
 
Join Date: Jan 2013
Location: melbourne, Australia
Posts: 5
Default Re: Software component unavailable - Ilok

Hi all,

I have chased up all the suggestions made plus looked through everything I can on the web. I'm completely stumped. I can download old versions of the ILM but not the new one. Any other ideas? Please help if you have heard of this problem on Mac.
Reply With Quote
  #8  
Old 08-22-2019, 04:38 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,136
Default Re: Software component unavailable - Ilok

Quote:
Originally Posted by chickaboom View Post
Hi all,

I have chased up all the suggestions made plus looked through everything I can on the web. I'm completely stumped. I can download old versions of the ILM but not the new one. Any other ideas? Please help if you have heard of this problem on Mac.
How are you trying to download the newer versions of the iLM s/w? From the iLok site or through ILM itself? If from the site try another browser.

I'm confused: now you're saying you can't download the new ILM s/w and earlier if I read you correctly you said you couldn't install it. Which is it?

Have you turned off Gatekeeper according to the article I linked to?

Are you running as admin?
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
License Error - Software Component Unavailable installing iLok License Manager martinaston Pro Tools 12 9 12-29-2016 08:16 PM
Software Component Unavailable benjamin.gibson Licensing & Accounts 3 12-29-2016 02:21 PM
Software Component Unavailable iLok Manager or ProTools WON'T Start 810 Getting Started 1 09-15-2016 05:30 AM
iLok says "Software component unavailable" johnbonesdoe Licensing & Accounts 9 05-23-2016 10:20 AM


All times are GMT -7. The time now is 02:53 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com