20+ Hard crashes PT11

[ReachMusicProductions]

Fresh install of PT11.0.2 and PT10.3.7 on Mac OSX 10.8.5.

I7-3770K
P8Z77-LK (1155)
XMS3- 8GB
Crucial M4-(OS and Programs)
WD Blue 500gb, 7200rpm (Sample Libraries)
Internal HD4000 Graphics

Seems like only when I go in for intense wav editing It will up and crash. Feels like things slow down for a split second and then my session is gone!

[Darryl Ramm]

Originally Posted by ReachMusicProductions

Fresh install of PT11.0.2 and PT10.3.7 on Mac OSX 10.8.5.

I7-3770K
P8Z77-LK (1155)
XMS3- 8GB
Crucial M4-(OS and Programs)
WD Blue 500gb, 7200rpm (Sample Libraries)
Internal HD4000 Graphics

Seems like only when I go in for intense wav editing It will up and crash. Feels like things slow down for a split second and then my session is gone!

Not much info to go on here...

What exact DAE or other error message do you get from the "crash", or if not an error message then what is in the Console (console.app) User Diagnostic Report logs when the applciation crashes. Are they all the same? Paste the first 100 or so lines here from a typical one of these crash logs.

What third party plugins are in use or just installed (even if not used), and are they up to date?

What troubleshooting steps have you tired? When did this start happening? (was PT ever working OK on this system? What version?). What changed?

[ReachMusicProductions]

Originally Posted by Darryl Ramm

Not much info to go on here...

What exact DAE or other error message do you get from the "crash", or if not an error message then what is in the Console (console.app) User Diagnostic Report logs when the applciation crashes. Are they all the same? Paste the first 100 or so lines here from a typical one of these crash logs.

What third party plugins are in use or just installed (even if not used), and are they up to date?

What standard troubleshooting steps have you tired? Whan did this start happening? What changed?

There actually isn't an error message at all. It will literally hard crash and PT11 will be closed.

-Waves Mercury
-Komplete 8
-SSD4 Platinum
-Superior Drummer
-XLN AD/AK
-Vienna Suite
-Omnisphere
-Trillian
-Stylus
-PT11 Plugins.

Everything is up to date as of this month, clean install of all programs.
The session crash is the same everytime. I can post a sandra report or otherwise if needed!

Thank you for the reply!

[Darryl Ramm]

Originally Posted by ReachMusicProductions

There actually isn't an error message at all. It will literally hard crash and PT11 will be closed.

-Waves Mercury
-Komplete 8
-SSD4 Platinum
-Superior Drummer
-XLN AD/AK
-Vienna Suite
-Omnisphere
-Trillian
-Stylus
-PT11 Plugins.

Everything is up to date as of this month, clean install of all programs.
The session crash is the same everytime. I can post a sandra report or otherwise if needed!

Thank you for the reply!

I want the the Console app crash log as asked for. Those logs will be in Console.app if the app crashed.

Oh goodie, lots of plugins, and some currently seeming slightly flaky ones (like SD) first rule of Crash Club is *always* suspect the plugin. Move all of the plugins out of their folders temporarily and see if this happens again with the same session. If the problem does not occur then try moving them back in in batches until things go south again. Do this test carefully, yes even plugin loaded into Pro Tools but not substantiated in the session can do this.

Plugin file location are described here http://avid.force.com/pkb/articles/e...n&DocType=1079

[protoolsuserman]

Are you using a lot of VIs in your sessions when you get the crashes?

Robert

[ReachMusicProductions]

Originally Posted by Darryl Ramm

I want the the Console app crash log as asked for. Those logs will be in Console.app if the app crashed.

Oh goodie, lots of plugins, and some currently seeming slightly flaky ones (like SD) first rule of Crash Club is *always* suspect the plugin. Move all of the plugins out of their folders temporarily and see if this happens again with the same session. If the problem does not occur then try moving them back in in batches until things go south again. Do this test carefully, yes even plugin loaded into Pro Tools but not substantiated in the session can do this.

Plugin file location are described here http://avid.force.com/pkb/articles/e...n&DocType=1079

Absolutely, I'll try removing plugins now. I tried loading the session with no plugs and it never crashed. Held shift as I booted up the sesh.

Where can I find the Console.app crash log?

I've got about 10 different VI's running and about 10 other plugins running. Crashing is more prevalent when the buffer size was low.

[Darryl Ramm]

Originally Posted by ReachMusicProductions

Absolutely, I'll try removing plugins now. I tried loading the session with no plugs and it never crashed. Held shift as I booted up the sesh.

Where can I find the Console.app crash log?

I've got about 10 different VI's running and about 10 other plugins running. Crashing is more prevalent when the buffer size was low.

Console.app in the /Applications/Utilities folder or you can search for it with Spotlight.

[ReachMusicProductions]

Originally Posted by Darryl Ramm

Console.app in the /Applications/Utilities folder or you can search for it with Spotlight.

Here is a crash on a brand new session with Just Trillian and Addictive drums open.


-----------------------------000041A710D63AF1
Content-Disposition: form-data; name="Version"

11.0.2
-----------------------------000041A710D63AF1
Content-Disposition: form-data; name="CrashTime"

1384468635
-----------------------------000041A710D63AF1
Content-Disposition: form-data; name="BuildID"

ProTools_11.0.2:626
-----------------------------000041A710D63AF1
Content-Disposition: form-data; name="ProductName"

Pro Tools
-----------------------------000041A710D63AF1
Content-Disposition: form-data; name="StartupTime"

1384467203
-----------------------------000041A710D63AF1
Content-Disposition: form-data; name="Config"

Release
-----------------------------000041A710D63AF1
Content-Disposition: form-data; name="upload_file_minidump"; filename="minidump.dmp"
Content-Type: application/octet-stream

[PMF Media]

Can we assume you're on PC rather than Mac?

[ReachMusicProductions]

Originally Posted by PMF Media

Can we assume you're on PC rather than Mac?

It's a PC. Windows 7 never got along with PT. Been much more stable on 10.8.5 OSX.