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  #1  
Old 06-16-2014, 02:34 PM
teichs42 teichs42 is offline
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Join Date: Jan 2007
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Default PT M-Powered 8 lost license

Posting on here to get some help with a lost iLok. I have my PT M-Powered 8 license on there and I'm trying to get it back so I can use the software again. I've reported the iLok as lost and filed an RMA with them. It seems I need to get in touch with Avid and ask for them to replace my license.

Does anyone have experience with that? Do they usually give it back with no problem?

And do I seriously need to pay just to speak with their customer support?
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Old 06-16-2014, 07:45 PM
nst7 nst7 is offline
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Default Re: PT M-Powered 8 lost license

Support for this should be free, since it falls under registration/activation issues.
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  #3  
Old 06-16-2014, 08:29 PM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: PT M-Powered 8 lost license

Quote:
Originally Posted by nst7 View Post
Support for this should be free, since it falls under registration/activation issues.
However, I think you pay first and then they refund the amount afterwards.
__________________
Obsidian Dragon
Model Name: MacBook Pro
Model Identifier: MacBookPro14,3
Processor Name: Intel Core i7
Processor Speed: 3.1 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
MacOS 10.13.6 running Protools 2018.7.0
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  #4  
Old 06-17-2014, 07:27 AM
nst7 nst7 is offline
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Default Re: PT M-Powered 8 lost license

Actually, that's not the case with registration/activation issues. There's a separate prompt when you call, or a separate way to create a registration case online. No fee is required.

What I don't know is if there is yet a separate way that they handle lost Ilok issues.
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