New iLok key says it's owned by another user

[TeyeSilver]

Hey guys, I'm new here.

I recently bought Pro Tools 11/10 - came with a new ilok.

I am new to the ilok stuff as I was an Ableton user before making the change.

My problem is,

I registered everything from the avid stuff (downloaded and installed everything).

I made an ilok account and downloaded the ilok manager.

Now what is happening is - My ilok key is saying it is Owned By: Another User.
I'm not sure what I have done to make it say this as it is brand new.
(pic of what i am seeing in the attached thumbnail).


I'm guessing I have somehow made 2 ilok accounts but I seriously don't believe I did.

I can see the Pro Tools 11 bundle in the manager, so it appears ready to drag into the ilok once sorted.

I feel close but this is quite annoying.

Any help would be amazing!

Cheers