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Old 04-30-2019, 06:50 AM
myamelrose myamelrose is offline
Join Date: Dec 2017
Location: raleigh, nc
Posts: 2
Default Pro Tools First Not Loading & Crashes With Pop Up Message

I'm trying to load protools first on my mac pro with scarlett solo 2nd gen but once it starts loading it stops & pop up with this message:

Could not complete your request because Assertion in "/Volumes/Development/212373/ProTools/AAE/Source/AAX/CFicAAXWidget.cpp", line 822.
(Use the Copy button to copy this message to the clipboard.).

This happened twice already and I was able to to change the volume settings, playback engine, and buffer size and it worked properly.
This time when I tried the same way by holding N down when loading, it just crashes and the same message pops up. How can I fix this? What does the pop up message mean?
Here's my specs:
MacBook Pro
Mac OS Sierra 10.12
Scarlett Solo 2nd gen
Pro tools first
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Old 05-01-2019, 06:40 AM
junkgear's Avatar
junkgear junkgear is offline
Join Date: Jan 2012
Location: USA
Posts: 1,172
Default Re: Pro Tools First Not Loading & Crashes With Pop Up Message

Please see the following Knowledge Base article for this issue.
Will K

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