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#1
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My products not showing up on master account
Hi All,
So I just got a new computer and I need to download PT11 which there is no installer available without it being listed under my products on the master account page. I have the license for PT10/11 and linked my ilok account but not sure what to do to get to the point where I can download PT11 and go along my merry way. your help is MUCH appreciated, I'm going crazy and wants to get recording! Thanks |
#2
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Re: My products not showing up on master account
Nothing listed in my.avid.com/products, so assuming it's not in an account under a different email... perhaps you bought a used license? It would then be up to the seller to provide installers from the account, or you could do a transfer of ownership.
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#3
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Re: My products not showing up on master account
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#4
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Re: My products not showing up on master account
Can you please reply to your case notice email and provide the redemption code you tried to use? Thanks!
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