|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
No Sound with Digi 003 console
It appears that I lost sound through the Digi 003 and I can use a little bit of help. Sound was fine until I installed my Komplete Kontrol S88 MKII keyboard. I confirmed that sound works through the built in Realtek HD Soundcard. I reinstalled the last Digi 003 console driver and the driver appears to look ok in windows (I'm using windows 10 by the way) I upgraded to the latest version of pro tools.
I'm convinced this is a driver issue since I can't hear anything when choosing the Digi003 selected but can with the Realtek driver.. The volume levels are up on the 003 I can't hear sound through either my speakers or headphones. Below is the Sandra Report: SiSoftware Sandra ID Host Name : Studio Workgroup : WORKGROUP Computer Model : Dell Studio XPS 8100 Serial Number : GGN**** Chassis : Dell Desktop Mainboard : Dell 0G3HR7 Serial Number : ..CN7360********* BIOS : Dell A05 07/08/2010 Intel vPro : 6.00.31.1208 Total Memory : 16GB DIMM DDR3 Processors Processor : Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (4C 8T 2.93GHz/3.46GHz, 2.4GHz IMC, 4x 256kB L2, 8MB L3) Socket/Slot : FC LGA1156 Chipset Memory Controller : Dell Core (Clarksfield/Lynnfield) DMI 2x 2.4GHz (4.79GHz) Memory Controller : Intel Core Desktop (Lynnfield) UnCore 2x 2.4GHz (4.79GHz), 2x 8GB DIMM DDR3 1.33GHz 128-bit Memory Module(s) Memory Module : G.Skill F3-10666CL9-4GBRL 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : G.Skill F3-10666CL9-4GBRL 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : G.Skill F3-10666CL9-4GBRL 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : G.Skill F3-10666CL9-4GBRL 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Video System Monitor/Panel : SAMSUNG (1600x1200, 7.2") Video Adapter : NVIDIA GeForce GTS 240 (112SP SM4.0 1.62GHz, 1GB DDR3 2.2GHz 256-bit, PCIe 2.00 x16) Graphics Processor Compute Shader Processor : NVIDIA GeForce GTS 240 (112SP 1.62GHz, 1GB DDR3 2.2GHz 256-bit) Storage Devices WDC WD1001FAES-75W7A0 (1TB, SATA300, 3.5", 7200rpm) : 932GB (C:) WDC WD20EARX-00PASB0 (2TB, SATA300/600, 3.5") : 2TB (S:) Seagate ST32000644NS (2TB, SATA300, 7200rpm) : 2TB (D:) Generic- SD/MMC (USB2) : N/A (I:) Generic- Compact Flash (USB2) : N/A (F:) Generic- SM/xD-Picture (USB2) : N/A (G:) Generic- MS/MS-Pro (USB2) : N/A (H:) WIBU - CodeMeter-Stick (41.2MB, USB1) : 39MB (K:) HL-DT-ST BD-RE BH30N (SATA150, BD-RE, DVD+-RW, CD-RW) : N/A (E:) Logical Storage Devices RECOVERY : 11GB (NTFS, 4kB) @ WDC WD1001FAES-75W7A0 (1TB, SATA300, 3.5", 7200rpm) Sounds (S:) : 2TB (NTFS, 4kB) @ WDC WD20EARX-00PASB0 (2TB, SATA300/600, 3.5") ProTools (D:) : 2TB (NTFS, 4kB) @ Seagate ST32000644NS (2TB, SATA300, 7200rpm) CODEMETER (K:) : 39MB (FAT32, 512bytes) @ WIBU - CodeMeter-Stick (41.2MB, USB1) OS (C:) : 921GB (NTFS, 4kB) @ WDC WD1001FAES-75W7A0 (1TB, SATA300, 3.5", 7200rpm) Removable Drive (I:) : N/A @ Generic- SD/MMC (USB2) Removable Drive (F:) : N/A @ Generic- Compact Flash (USB2) Removable Drive (G:) : N/A @ Generic- SM/xD-Picture (USB2) Removable Drive (H:) : N/A @ Generic- MS/MS-Pro (USB2) Optical Drive (E:) : N/A @ HL-DT-ST BD-RE BH30N (SATA150, BD-RE, DVD+-RW, CD-RW) Peripherals LPC Hub Controller 1 : Dell H57 LPC Interface Controller LPC Legacy Controller 1 : ITE IT8720F Audio Device : Dell P55/PM55/3400 High Definition Audio Audio Codec : Realtek Semi High Definition Audio Audio Codec : Intel 2804 Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller USB Controller 1 : Dell P55/PM55/3400 USB2 Enhanced Host Controller USB Controller 2 : Dell P55/PM55/3400 USB2 Enhanced Host Controller USB Controller 3 : Renesas Tech uPD720201 USB 3.0 Host Controller FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link) FireWire/1394 Controller 2 : Dell VT6315 Series Firewire Controller SMBus/i2c Controller 1 : Intel ICH SMBus Printers and Faxes Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : Canon MX870 series Printer (Colour) Printer : Canon MX870 series Printer (Colour) Printer : Canon MX870 series Printer (Colour) Printer : Canon MX870 series FAX (200x200) Printer : Canon MX870 series FAX (200x200) Printer : Canon MX870 series FAX (200x200) Scanners and Cameras Scanner : Microsoft MX870 series _68EF4C99269A (Scanner, USB) Peripherals Media Player : WIBU - CodeMeter-Stick (38.57MB) Network Services Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 1Gbps) Operating System Windows System : Microsoft Windows 10 Personal 10.00.17763 Platform Compliance : x64 |
#2
|
||||
|
||||
Re: No Sound with Digi 003 console
Hi and thanks for the detailed info .
Please check what playback device is selected by windows on the windows playback sound panel ?
__________________
Mac M1 Studio Ultra - Sonoma Beta OS Avid Carbon Interface Protools Ultimate |
#3
|
|||
|
|||
Re: No Sound with Digi 003 console
Hi Jeam,
The Digi 003 is selected. I was able to find out how to get the sound back and what's causing the issue. First I found this RMA notice from Avid that said to check the Aux in buttons on the Digi 003. "If you have speakers connected to the Main Outputs, make sure the following buttons are not engaged: Aux In, Alt CR, and Mute. This is also applicable to headphones." http://avid.force.com/pkb/articles/e...rue&popup=true Mine were active and following the above advice I was able to get the sound back. It seems the problem is when playing the Komplete Kontrol S88 MKII the keys are activating the buttons on the Digi 003. I'll create a new post so I don't mix the issue of the Kontrol keyoard activating the 003 with the no sound problem. Thanks for the help |
#4
|
||||
|
||||
Re: No Sound with Digi 003 console
Excellent ! Thanks for posting the solution ..
__________________
Mac M1 Studio Ultra - Sonoma Beta OS Avid Carbon Interface Protools Ultimate |
#5
|
||||
|
||||
Re: No Sound with Digi 003 console
Its a fairly universal Windows tweak to set Windows to NOT use your interface as its "Default Playback Device" in sound properties(there are plenty of other ways to get non-Pro Tools audio to play thru the 003 and/or your studio monitors)
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
003 Console In From Repair But Now Another ISSUE! (Repeated Clicking Sound) WEIRD | Cgbravo | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 0 | 07-30-2011 01:05 AM |
Weird Sound with 002 Console | Last Rites Films | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 2 | 05-28-2011 02:56 AM |
Digi 003 console, comand 8 or digi 003 rack plus | boabyd23 | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 11 | 04-28-2011 04:13 PM |
No sound Digi 003 console - read other posts - in a crisis. | musichouse | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 9 | 03-31-2011 08:15 PM |
Please help! No sound out of my 003 console | coca | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 10 | 02-16-2009 05:13 PM |