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#1
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The Mythical Download Link
Hello.
New to Avid and new to this forum. I purchased Pro Tools 12 yesterday directly from Avid. My Debit card has been billed $613. The last page in the transaction said an email with a download link would be sent to my email address. Well, it's been 24 hours and nothing (and no, not in spam either). Also, my purchase is still NOT showing in the "My Products and Subscriptions" tab in my Avid master account. The only thing showing is the Protools | First which I downloaded several weeks ago. Is this a typical/expected delay or is something wrong? I have opened a ticket and even that did not generate an automated email to my email address. What's next? So far, not terribly impressed with the e-commerce experience at Avid. Thanks for any advice -Bob |
#2
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Re: The Mythical Download Link
If you look under products not yet downloaded you might find something worth while .
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#3
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Re: The Mythical Download Link
Thanks Christopher. Been looking there as well and nothing is there.
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#4
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Re: The Mythical Download Link
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If you dont find anything by end of day let me know and I will escalate this to Avid for you. Whats your asc code number? You can post it here without any worry.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#5
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Re: The Mythical Download Link
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I am currently using a demo download of 11.x which will be timing out in a few days. I have been evaluating several DAWs and decided to proceed with Pro Tools and purchase 12.x If you take a peek at my profile, you'll see that I have some experience with pro audio software development and distribution :) Thank you very much once again for your help! -Bob |
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