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Old 04-30-2016, 09:02 AM
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adam79 adam79 is offline
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Default Pro Tools Upgrade Upgrade Plan Extenstion

I got an email from Avid. Since they failed to notify me that my Annual Upgrade Plan was about to expire, they're "extending [my] renewal grace period to the 31st of May."
So I logged into the site and it still showed my Upgrade plan as expired, and 12.4 is the last version that's available for download. Is there something I have to do to activate this extension?

Thanks,
-Adam
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Old 04-30-2016, 09:08 AM
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Default Re: Pro Tools Upgrade Upgrade Plan Extenstion

You have to pay to renew. The grace period means you won't have to pay a much higher fee after May 31st.
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Old 04-30-2016, 09:37 AM
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Default Re: Pro Tools Upgrade Upgrade Plan Extenstion

Hello Adam,

So sorry about this email, I will create a case for you to document your question.


Regards,
RC
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  #4  
Old 04-30-2016, 10:07 AM
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Default Re: Pro Tools Upgrade Upgrade Plan Extenstion

Quote:
Originally Posted by ronwasserman View Post
You have to pay to renew. The grace period means you won't have to pay a much higher fee after May 31st.
So that $99 price they list by the asterisk (in the email) is for another year or just the renewal up 'til May 31st?
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