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Old 06-06-2011, 01:02 PM
SATP SATP is offline
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Join Date: Nov 2005
Location: Las Vegas
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Default No access to registered email, & wanna upgrade PT. DO have access to associated iLok

A client of mine wants to upgrade their version of Pro Tools. I have their iLok account name and password along with 5 of their registration forms which were filled out in 2004, so I have the serial numbers along with their auth code for their original Pro Tools installation. We no longer have access to the email address I believe the user account was registered in - email address may have even changed since original registration (don't ever let someone else register your products for you). I have tried password resets for the 2 email addresses of the owners, but there was never an accoutnt for those addresses.
Is there a way to find out what email address is associated with this information so I can move forward and try to upgrade to PTv8? (they still are working on original G5, so can't get to PT9).

Thanks for any advice
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Old 06-06-2011, 07:21 PM
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zedhed zedhed is offline
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Default Re: No access to registered email, & wanna upgrade PT. DO have access to associated i

If your client is unable to provide you with the email address I would suggest contacting Avid for support.

I would assume that they will be able to match serial numbers to the originally provided email address then realign it to a new one.
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