No license on iLok

[bitconductor]

I've just purchased 2019.6
I last had PT12, upgrade plan ran out last year.
I've downloaded the software and installed it.
HOWEVER
My iLok (linked) doesn't show a license so I can't open the application.
Forgive me, I've searched a bit for a solution but can't see what I should do
Any help gratefully received.
Ta

[bitconductor]

seems to be working now

thought i'd have a new license to transfer but perhaps the old license has just been extended, as under 'details' it says it's valid for any updates until a year tomorrow

panic over

[abre]

I am having that very said issue. This is confusing.

[DigiTechSupt]

Originally Posted by abre

I am having that very said issue. This is confusing.

Hi
I don't see any order history under the Email you used with your duc account. Do you have other Avid Account Email? Where did you purchase and what exact product did you purchase?

Thanks
Tope

[abre]

Sorry. I just saw your reply. My account email is ---@hotmail... Everything is working now. Except I had two perpetual licenses. I surrendered one. I cannot tell which. How can i tell? Must I do the same with the other one?

[jeffro]

Originally Posted by abre

Sorry. I just saw your reply. My account email is ---@hotmail... Everything is working now. Except I had two perpetual licenses. I surrendered one. I cannot tell which. How can i tell? Must I do the same with the other one?

Looks like this was handled via support case. Please check your hotmail account for a case notice or sign into your my.avid.com account and check the Support Center to review/update your case.