PT upgrades from PT 9 student.

[steenamaroo]

Hi all. A few years ago I owned Pro Tools 8 and purchased a student priced crossgrade to PT9.

I read in this thread that I'm entitled to further upgrades to PT10, and I guess by default 11.
The product description of what I bought confirms this, but the retailer isn't interested.


Can anyone help or put me in touch with avid?
Needless to say, download links/entitlements don't show up in my account, and I never got an email about upgrades.

Thank you in advance.

[steenamaroo]

If it helps, this is what I bought.
http://imsproav.com/wp/2011/01/pro-tools-9-academic/
(description says "4 years free upgrades")

The retailer says he wont honour it because "avid move the goalposts too often"??
He says take it up with AVID.

I've emailed [email protected] - no reply so far.

I don't feel I should have to pay to contact these people!

[cwsand]

Hi, when you bought it, you should have had to send verification from your school that you were an active student. Then within 24-48 hours, Avid would send you an email about paying and downloading the software. Then the download should be listed in your Avid account as a student version. Did you go through any of this when you bought it?

Chris

[steenamaroo]

Hi Chris.
Yes, I went through all of that, received my code, registered the software and now it shows in my avid account.

I was able to get in contact with avid today and they confirmed that their systems show no PT9 license in my account.
I was asked to submit evidence so I mailed them my proof of purchase, verification code, and a screen dump of my avid account where PT9 is listed.

Hopefully that'll sort it out.
I'll post back here to let people know.

Thanks for the reply.