|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
|||
|
|||
2019.5 not recognizing my PT Ultimate license on ilok 3
Hi,
I have 2 Ultimate licenses. One in an iLok 2 and another on an iLok3. I have just updated to 2019.5 and now Pro Tools does not start with my iLok 3. It did yesterday It says License has expired. Ha! Luckily I have another ultimate license on an iLok 2 so I didn't waste much time. Image attached. Solutions? BTW, Avid support should be better. The phone system is a joke. Thank you, Miguel Barbosa
__________________
Miguel Barbosa Foley Artist & Sound Editor +34 628 127 786 www.imdb.com/name/nm3748627 |
#2
|
|||
|
|||
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3
Right click on the ilok key and choose synchronize
__________________
Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#3
|
|||
|
|||
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3
I'm having this same issue. I have 2 Ultimate licenses until Jan 2020. I've restarted. Unistalled ProTools. Uninstalled iLok. Reinstalled iLok. Synchronized licenses. Tried using both an iLok 2 and an iLok 3. Tried sending it to the cloud. Nothing works. I can't even choose the ilok from Avid's splash screen.
|
#4
|
|||
|
|||
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3
Second screenshot looks like you have an iLok selected. What happens when you hit "done" (which does not seem greyed out)? That screenshot shows 2 locations with the right license and you've said you have 2 licenses, so all that checks out.
Also, have you double checked the ilok serial numbers from that screenshot to the one plugged in? Can you show the details page of the Pro Tools license (which is where it shows the expiration date) in iLok manager?
__________________
Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#5
|
|||
|
|||
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3
Yeah as bscout said... Look at the details page of your PTU Licence in the Ilok Manager and verify, that the release expiration date is the same, as your date of the support plan...
|
#6
|
||||
|
||||
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3
Thinking you already solved this, but the screenshot shows an expired Pro Tools HD Plan. This was the license for the bonus plug-ins and was replaced by the Avid Complete Plug-in Bundle (also activated to your iLok3).
__________________
• linkedin •
|
#7
|
||||
|
||||
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3
Quote:
__________________
• linkedin •
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
PT 2019 not recognizing ilok activation | pgripp | Pro Tools 2019 | 4 | 07-26-2019 11:53 PM |
2019.5 Ultimate on Mac not seeing iLok license (and other possible problems) | Pete Gates | Pro Tools 2019 | 21 | 05-19-2019 10:40 AM |
Pro Tools 12 is not recognizing my license via ILok 2 | kachebee | Pro Tools 12 | 4 | 03-02-2016 03:49 PM |
PT not recognizing license on iLok | cueball73 | Pro Tools M-Powered (Mac) | 4 | 01-23-2009 09:38 AM |