Eucon 3.3.2 constantly crashing

[albee1952]

Is it me or are others wrestling with this build? Every boot throws a popup telling me it crashed and offering to send a crash report, which I have done several times. The only solution seems to be to uninstall and re-install. I love this thing when it works, but geez

[john1192]

i just had my first shutdown of EuCon ... trying to use PT Control ... it worked for 2 minutes then the transport readout starting getting jittery ... an hour later and a dozen restarts i at least have my MC Transport back .. does not like to play with the Ipad App at all here ..

are you using any hardware artist, or S3, or S6 control surfaces with PT Control ??

[john1192]

so i unplugged the MC transport to see if i could get PT control to run on it's own .. Nah .. this thing is a dog .. i am done playing with Toys until they work properly .. ridiculous behavior .. EuCon is not Professional Guys .. i know you are working hard at it but seriously .. an iPad app that crashes Hardware because they are fighting for control ..

whatever .. disappointing ..

[Kyle Splittgerber]

If EuControl is crashing on launch, then it could be that old EUCON components are not being overwritten properly during installation. I'd suggest the following to first get EuControl to launch without crash, then we can go from there:

1. Quit Pro Tools | Control on your iPad and disconnect any EUCON surfaces.
2. Go to Applications/Euphonix and run the uninstaller. Ensure that all components have been removed in the Euphonix folder
3. Check the Applications folder to make sure MC Client has been removed
4. From Finder, click on Go, choose "Go to folder" and type "/usr/local/lib". If you see any EuCon files in there, delete them.
5. Reboot your Mac
6. Install EuControl 3.3.2 (download available from account.avid.com)
7. EuControl will auto-launch

Crash? If no crash, then great.

If crash, then go to System Preferences>EUCON and select Wi-Fi from the Network Interface dropdown. Restart your computer and EuControl will launch.

Crash? If yes, will you attach the crash log here?

Let me know. Thanks,

[john1192]

Originally Posted by Kyle Splittgerber

If EuControl is crashing on launch, then it could be that old EUCON components are not being overwritten properly during installation. I'd suggest the following to first get EuControl to launch without crash, then we can go from there:

1. Quit Pro Tools | Control on your iPad and disconnect any EUCON surfaces.
2. Go to Applications/Euphonix and run the uninstaller. Ensure that all components have been removed in the Euphonix folder
3. Check the Applications folder to make sure MC Client has been removed
4. From Finder, click on Go, choose "Go to folder" and type "/usr/local/lib". If you see any EuCon files in there, delete them.
5. Reboot your Mac
6. Install EuControl 3.3.2 (download available from account.avid.com)
7. EuControl will auto-launch

Crash? If no crash, then great.

If crash, then go to System Preferences>EUCON and select Wi-Fi from the Network Interface dropdown. Restart your computer and EuControl will launch.

Crash? If yes, will you attach the crash log here?

Let me know. Thanks,

kyle, i did all the steps .. no crash and no crash log, BUT Spinning EuCon "E" in the menu bar for 5-10 minutes .. and NO PT Control working .. and below is what i am trying to Dig my way out of right now ..

Also i guess you missed that i use the MC Transport - connected to Ethernet - so having me change the EuCon pref to Wi-Fi i lose my MCT and now i cannot change it back as the dropdown menu only says Wi-Fi and no other choice .. that did Not work out so good for me !! thx ..

after 2 more uninstalls i have ethernet back in the menu BUT MCT is acting up and not wanting to connect - after another 2 installs i am back to where i started from .. and still no working PT Control ..

done .. you cooked my brain .. back to something creative ..

thx for trying ..

[Kyle Splittgerber]

Originally Posted by john1192

kyle, i did all the steps .. no crash and no crash log, BUT Spinning EuCon "E" in the menu bar for 5-10 minutes .. and NO PT Control working .. and below is what i am trying to Dig my way out of right now ..

Also i guess you missed that i use the MC Transport - connected to Ethernet - so having me change the EuCon pref to Wi-Fi i lose my MCT and now i cannot change it back as the dropdown menu only says Wi-Fi and no other choice .. that did Not work out so good for me !! thx ..

after 2 more uninstalls i have ethernet back in the menu BUT MCT is acting up and not wanting to connect - after another 2 installs i am back to where i started from .. and still no working PT Control ..

done .. you cooked my brain .. back to something creative ..

thx for trying ..

Hey John,

I didn't miss that you have an MC Transport. I was trying to reduce the amount of variables, get PTC working first, then build up from that. I think if we can focus on just PTC, we can make some headway here. It'd also be great to know more about your setup:

• What router are you using?
• How is it connected?
• Any other switches involved? If so, what is connected to them?
• Are you using 5Ghz or 2.4Ghz bands with your Wi-Fi router? We strongly recommend 5Ghz as 2.4Ghz is much more susceptible to RF interference, which could be playing a role in the dropouts.
• If you are noticing that PTC works close to the router, but not farther away then there is some signal strength issue going on here. For those seeing that, is the iPad Wi-Fi icon always showing full strength? Or does that fluctuate?

I realize you're busy, but let me know if you'd like to continue troubleshooting.

Thanks,

[mu-tron-kid]

Thanks. Yes, I have done the complete uninstall numerous times (including manual removal of library>pref files, etc), and there is zero change in behavior, even with "freshly" downloaded installers

[john1192]

troubleshooting .. have you tried to run your system on your MacPro Built-in Sound .. this would show if this is some sort of conflict with any of your other drivers ... ??

Originally Posted by mu-tron-kid

Thanks. Yes, I have done the complete uninstall numerous times (including manual removal of library>pref files, etc), and there is zero change in behavior, even with "freshly" downloaded installers

[mu-tron-kid]

I don't have any applications open: startup> auto launch EuCon, and crash with Network error.
All other applications work just fine.

[john1192]

copy that .. time to Look at your network if nothing else is running .. mine will not startup sometimes .. a bit random but a restart usually fixes it ..

Network, is there anything on this network ?? that you think might be interfering with PTC ??

did i ask already, 2.4ghz or 5ghz network ? i cannot use mine on 2.4ghz ... to dodgy ..

Originally Posted by mu-tron-kid

I don't have any applications open: startup> auto launch EuCon, and crash with Network error.
All other applications work just fine.