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#1
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PT Cloud Colaboration lost ALL my stuff ...
Last friday we did a lot of cleaning, mixing and tweaking of some New Project Now 2 day`s Later. AVIDE lost EVERYTHING !!! that`s many hours going to Crap and we are using a paid cloud acount not the free stuff
When I try to load them back NOTHING as been saved from all the change did we are back the original Project That`s a waist of money and time I also check Revision it say there No revision So Should I just ask for my Money Back and forget about that Crap ?
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Your eyes can deceive you don't trust them , Mix with your ears |
#2
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Re: PT Cloud Colaboration lost ALL my stuff ...
I'm sure they have backups. Have you already created a support case for your problem?
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Janne What we do in life, echoes in eternity. |
#3
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Re: PT Cloud Colaboration lost ALL my stuff ...
I've never used the Cloud Collaboration, but as with anything, always keep a backup!
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Help Us Help You ______________________________________ Chris Pro Tools 2024.3 Focusrite LS56 Focusrite Pro40 (2) TC Electronic Studio Konnekt 48 Avid Artist Mix/Control Slate Digital VRS8 Analogue Tonebuss 24 Channel UAD-2 OCTO Core Accelerator UAD Volt 2 macOS 10.15.7 32 GB DDR4 RAM 4.01GHz Quad-Core Intel Core I7 NVIDIA GeForce GT 740 2 GB |
#4
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Re: PT Cloud Colaboration lost ALL my stuff ...
Definitely start a support case right away. But also check your cache - the data might be there. Documents/Pro Tools/Project Cache/ find the .ptproject file with the appropriate date. Right-click and "show package contents". (That's for Mac - if you're on Windows, the process is different but similar.) Check the Audio Files for the missing audio files, and the Revision History folder for auto-saves and manual saves with the desired date/time stamp.
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David J. Finnamore PT 2023.12 Ultimate | Clarett+ 8Pre | macOS 13.6.3 on a MacBook Pro M1 Max PT 2023.12 | Saffire Pro 40 | Win10 latest, HP Z440 64GB |
#5
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Re: PT Cloud Colaboration lost ALL my stuff ...
Thanks for your time. We already open a ticket and also check the cash but nothing is working.
I don`t understand that Avid put all that money into something but give almost no info and support ?
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Your eyes can deceive you don't trust them , Mix with your ears |
#6
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Re: PT Cloud Colaboration lost ALL my stuff ...
Still NOTHING from avid, So we tried again last Night with a Basic Project. I shared all the tracks and relinquish the 3 guitars tracks so my partner could work, he did is 3 tracks with the auto activate and still No share ????
I use Pro Tools 2019.6 and he`s using the latest update. I`m on a PC and he`s on a Mac.
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Your eyes can deceive you don't trust them , Mix with your ears |
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