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Brand New Computer/Pro Tools Issue
Hello everyone!
I just built my very first computer strictly to be my computer in the studio. I'm having a really annoying issue that I've never had before. On Pro Tools during playback, every once in a while it will just stop playback altogether, pause for the briefest moment, and then I'll hear the tail of all the reverbs. Once I hear the tail of reverbs, I can hit play again and it functions just fine. The problem can happen once in an hour, or once a minute, and it's the biggest inconvenience while I'm tracking vocals. (It's cut off right in the middle of a great take etc.) Iv'e done the Windows optimizing and downloaded all of the drivers from the avid website, and I am truly stumped to what the problem could be, so any help would be greatly appreciated! Thanks! Using a Tascam DM-4800 as my playback engine and control surface Code:
Computer Model : MSI MS-7C08 Default string Serial Number : Default******* Chassis : MSI Desktop Mainboard : MSI H310M PRO-M2 PLUS (MS-7C08) Serial Number : K6166***** BIOS : AMI (OEM) 1.40 01/06/2020 Intel vPro : 11.8.70.3626 Total Memory : 64GB DIMM DDR4 Processors Processor : Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (8C 16T 4.8GHz, 4.3GHz IMC, 8x 256kB L2, 16MB L3) Socket/Slot : FC LGA1151 Chipset Memory Controller : MSI Core8S (Coffeelake-S 8C) Host Bridge/DRAM Registers 100MHz, 2x 32GB DIMM DDR4 2.67GHz 128-bit Memory Module(s) Memory Module : Team Group/Hynix (Hyundai) TEAMGROUP-UD4-3200 32GB DDR4 2Rx8 PC4-25600U DDR4-3200 (16-16-16-38 4-54-18-6) Memory Module : Team Group/Hynix (Hyundai) TEAMGROUP-UD4-3200 32GB DDR4 2Rx8 PC4-25600U DDR4-3200 (16-16-16-38 4-54-18-6) Video System Monitor/Panel : LG IPS FULLHD (1920x1080, 21.7") Monitor/Panel : LG IPS FULLHD (1920x1080, 21.7") Monitor/Panel : SAN LCD TV (1920x1080, 0.7") Video Adapter : Radeon RX 5500 XT (1408S 11C SM6.5 1.72GHz, 8GB 128-bit, PCIe 4.0 x16) Video Adapter : Radeon RX 5500 XT (1408S 11C SM6.5 1.72GHz, 8GB 128-bit, PCIe 4.0 x16) Graphics Processor OpenCL : Radeon RX 5500 XT (2816S 22C SM2.0 1.72GHz, 8GB 128-bit) D3D 11 : Radeon RX 5500 XT (1408S 11C SM12.1 1.72GHz, 8GB 128-bit) OpenGL : Radeon RX 5500 XT (1408S 22C SM4.60 1.72GHz, 8GB 128-bit) OpenGL : Radeon RX 5500 XT (1408S 22C SM4.60 1.72GHz, 8GB 128-bit) Storage Devices Disk : TEAM T253X2001T (1TB, SATA600, 2.5", SSD) Disk : WDC WD4005FZBX-00K5WB0 (4TB, SATA600, 3.5", 7200rpm) Disk : Seagate ST2000LM007-1R8174 (2TB, USB2/SATA600, 2.5", 5400rpm) Logical Storage Devices Hard Disk : 529MB (NTFS, 4kB) @ TEAM T253X2001T (1TB, SATA600, 2.5", SSD) Hard Disk (C:) : 953GB (NTFS, 4kB) @ TEAM T253X2001T (1TB, SATA600, 2.5", SSD) Data (D:) : 4TB (NTFS, 4kB) @ WDC WD4005FZBX-00K5WB0 (4TB, SATA600, 3.5", 7200rpm) Music (E:) : 2TB (NTFS, 4kB) @ Seagate ST2000LM007-1R8174 (2TB, USB2/SATA600, 2.5", 5400rpm) Hard Disk : 95MB (FAT32, 1kB) @ TEAM T253X2001T (1TB, SATA600, 2.5", SSD) EFI : 197MB (FAT32, 512bytes) @ Seagate ST2000LM007-1R8174 (2TB, USB2/SATA600, 2.5", 5400rpm) Peripherals LPC Hub Controller #1 : MSI Intel(R) 200 Series Chipset Family LPC Controller - A2CA Audio Device : MSI ICH200 (Union Point) HD Audio Audio Codec : Realtek Semi High Definition Audio Audio Device : Pine Technology Navi 10 HDMI Audio Audio Codec : AMD HDMI Audio Serial Port(s) : 1 Disk Controller : MSI ICH200 (Union Point) SATA controller [AHCI mode] Disk Controller : MSI ICH200 (Union Point) PMC USB Controller #1 : MSI ICH200 (Union Point) USB 3.0 xHCI Controller SMBus/i2c Controller #1 : Intel ICH SMBus Printers and Faxes Printer : Microsoft Software Printer Driver (300x300, Colour) Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Biometrics Voice : Analog NUI Voice Virtual Sensor (Voice) Peripherals Media Player : Seagate BUP Slim BK (1.82TB) Network Services Network Adapter : Intel(R) Ethernet Connection (2) I219-V (Ethernet, 1Gbps) Operating System Windows System : Microsoft Windows 10 Professional 10.0.19042 Platform Compliance : x64 |
#2
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Re: Brand New Computer/Pro Tools Issue
Very unlikely Pro Tools will just decide to do this.
Since the TASCAM control surface could send HUI Transport commands that is the natural suspect. Or maybe a faulty computer keyboard sending a space key... I expect the decay you hear are the plugins working as expected. What troubleshooting have you done? I would try.... Trash prefs. Grab a utility that shows/logs what keys are pressed and see if a space key event is being sent. Grab a mini monitoring utility and do the same... I have no idea what connection carries the MIDI in you setup or what monitoring tool would work best. But probably the easiest way to troubleshoot this is just deconfigure the HUI in Pro Tools and see if this problem stops. Simplify everything. Disconnect every peripheral or control surface you can. Move all plugins out of the plugin folder and try to reproduce this.... Still happening? .... anything unusual in the Pro Tools log or the Windows event log? Last edited by Darryl Ramm; 12-01-2020 at 09:44 PM. |
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