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#1
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Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 2626
I bought new computer, Pro Tools 8 m-powered and M-Audio Profire 2626 while ago. I'm running them on Windows Vista SP1.
First I did the Vista optimization by Audio Forums guide. I installed the newest audiodriver and Pro Tools as recommended on the manual. THE PROBLEM: All audio gets lost or distorted suddenly during recording. All the meters are moving and there are no error messages or anything, just no playback. I can only hear my input well if i use Mixer out -option in Profire 2626 control panel. I can't get the playback back unless I shutdown and restart Pro Tools. After doing this I can listen what I recorded and they seem to sound good (no distortion etc.). I have tried to change HW buffer levels and all that. I can get cracks etc. away with these options but not the real no playback problem. Problem occurs even when there's is not a single plug-in in use. Only audio tracks (19 of them). I have tried integrated FW port, and Pinnacle DV500 and Pinnacle Studio DV (currently installed) FW cards which both include Texas Instruments chip. All so i have tried the cards in different PCI places (my computer has 2 of them). IRQ number is 16, it wont change smaller when swiching. WHAT I HAVE TRIED: No additional Plug-ins installed. I'm using secondary hard drive for recording and playback. I have done Windows Vista Optimizations as said in Digidesign website. Quicktime is installed. I have tried to delete DAE and Pro Tools preference files several times. I have updated Pro Tools to CS3 version. I created a new administrator account and it didn't solve the problem. I have tried to uninstall and reinstall the drivers for M-Audio hardware. I have also tried to uninstall and reinstall Pro Tools. I have tried to format my hard drives and reinstall Vista. There are no extraneous hardware connected to PC (except for Profire 2626 and Ilok). I have tried to connect Profire 2626 to different Firewire ports in my firewire card and also tried to move the firewire card to another PCI slot. No effect. I couldn't use Pro Tools Tech Support Folder since there's was only files for Mac. I also tried to my old sequencer program Sonar 7 and it's working fine. TECHNICAL SPECS: M-Audio Profire 2626 Pro Tools M-Powered (with CS3 update) PC: AMILO® Desktop Pi 3630-22P Windows Vista Home Premium Service Pack 1 NVIDIA nForce 630i Motherboard, chipset ? 4gt RAM Intel Core 2 Quad CPU Q8200 @ 2.33GHz 2.34GHz Seagate Barracuda 7200.11 ST3500620AS, 500gt Hard drive(x2) Pinnacle Studio DV FW Card with Texas Instruments Chip I have Sandra report but I don't know how to attach it here. Hopefully I get this problem solved very soon. |
#2
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
Customer Service calling Peppertree to the front desk
He'll be with u in a second sir
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MYSPACE ON'EIM LAUTEN MICS & ME DA'TUBE ON'EIM 'IS TAMARA HOME' NO, SHE'S WITH HOBO KEY '' (that dopey green thing) ('we' must start using pronouns) |
#3
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
Hahahaha. Well would try a new firewire cable. And the M-Audio Forums. I bet pepper will chime in too though
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----I was thinking of taking a solo in the bridge. -Nah, I don't think that would sound good. ----Ok, well how about just a series of cool riffs? Mac Pro 2008 (Harpertown) -- OS X 10.8.2 -- 16GB RAM -- WD Black Drives -- UA Apollo Quad -- Pro Tools 10 w/ CPTK |
#4
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
Ha.
I tried with several Firewire cables. Not working. Thanks. |
#5
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
No problem. You probably tried this, but have you ruled out your speakers and the connections from them to the 2626? Every now and then I look over insanely simple things like that when dealing with tech problems.
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----I was thinking of taking a solo in the bridge. -Nah, I don't think that would sound good. ----Ok, well how about just a series of cool riffs? Mac Pro 2008 (Harpertown) -- OS X 10.8.2 -- 16GB RAM -- WD Black Drives -- UA Apollo Quad -- Pro Tools 10 w/ CPTK |
#6
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
Yes. Problem occurs also when listening headphones which are directly connected to 2626.
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#7
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
Without a Sandra report (as requested in the Help Us Help You sticky..) it's difficult to say for sure, but it looks like, given the info below, that you have an incompatible configuration - Intel processors must be used with Intel chipset motherboards. Yours appears to have an NVidia chipset:
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#8
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
Thanks. I also updated PACE drivers. Didn't work. But here's Sandra.
Sandra report SiSoftware Sandra System Model : FUJITSU SIEMENS Amilo Desktop Pi3630A Workgroup : WORKGROUP Host Name : AA12 User : AA1 Processor Model : Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz Speed : 2.33GHz Cores per Processor : 4 Unit(s) Threads per Core : 1 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing System Mainboard : FUJITSU SIEMENS MS-7504VP-PV BIOS : American Megatrends Inc. V3.0L (09/17/2008) Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 3GB Chipset Model : MSI MCP73 Host Bridge Front Side Bus Speed : 4x 333MHz (1.33GHz) Memory Module(s) Memory Module : Qimonda 64T256020EU25C2 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Memory Module : Qimonda 64T256020EU25C2 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Video System Adapter : NVIDIA GeForce 9600 GT (64 SM4.0 1.6GHz, 512MB DDR3 2x1GHz, PCIe 1.00 x16) Adapter : NVIDIA GeForce 9600 GT (64 SM4.0 1.6GHz, 512MB DDR3 2x1GHz, PCIe 1.00 x16) Storage Devices ST3500620AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (C:) (E:) ST3500620AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (D:) Generic-Compact Flash (USB) : N/A (G:) Generic-SM/xD-Picture (USB) : N/A (H:) Generic-SD/MMC (USB) : N/A (I:) Generic-MS/MS-Pro (USB) : N/A (J:) C-ONE 512MB Tiny 524.3MB (USB) : 500MB (L:) HL-DT-ST BDDVDRW GBC-H20N (SATA150, BD-R, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:) Logical Storage Devices WinRE : 9GB (NTFS) System (C:) : 304GB (NTFS) @ ST3500620AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) Data (E:) : 153GB (NTFS) @ ST3500620AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) AUDIO DATA (D:) : 466GB (NTFS) @ ST3500620AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) Optical Drive (F:) : N/A @ HL-DT-ST BDDVDRW GBC-H20N (SATA150, BD-R, DVD+-RW, CD-RW, 2MB Cache) Removable Drive (G:) : N/A @ Generic-Compact Flash (USB) Removable Drive (H:) : N/A @ Generic-SM/xD-Picture (USB) Removable Drive (I:) : N/A @ Generic-SD/MMC (USB) Removable Drive (J:) : N/A @ Generic-MS/MS-Pro (USB) Peripherals LPC Hub Controller 1 : MSI MCP73 LPC Bridge LPC Legacy Controller 1 : Fintek F71882FG/F71883FG Disk Controller : MSI MCP73 IDE USB Controller 1 : MSI GeForce 7100/nForce 630i USB Controller 2 : MSI GeForce 7100/nForce 630i FireWire/1394 Controller 1 : Pinnacle Systems Studio DV FireWire SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1 SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2 Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Printer : Send To Microsoft OneNote Driver (300x300, Colour) Scanners and Cameras Digital Camera : Compact Flash (USB) Digital Camera : MS/MS-Pro (USB) Digital Camera : SD/MMC (USB) Digital Camera : SM/xD-Picture (USB) Network Services Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows Vista Home 6.00.6001 (Service Pack 1) Platform Compliance : x86 Windows Experience Index Current System : 4.6 |
#9
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
I hate to be the bearer of bad news, but this computer is unlikely to work, as it has an incompatible processor/chipset combination.
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http://digidesign.com/index.cfm?navid=54&itemid=29586 |
#10
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Re: Playback gets lost or distorted while recording - Pro Tools 8/M-Audio Profire 262
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That's sad news. Need to use Sonar then. |
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