|
Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
|
#1
|
|||
|
|||
Pro Tools 12.8.2 Not Activating (Perpetual License)
I have a perpetual license and just downloaded PT 12.8.2
On my Avid Application Manager, it shows that 12.8.2 has been downloaded. However, under licensing, it says not activated. In my iLok, my Pro Tools plan shows Active When I attempt to open Pro Tools, it says: 1. First window: Option to quit or activate iLOk 2. I click activate 3. takes me to license login screen and i enter my info and hit next 4. next window: select license to activate... You don't have any licenses in your account, or none of the licenses have activations available. You do not have any pending deliveries for the license(s) you need to authorize the software. Click here if you ned to purchase a license for Pro Tools Perpetual Any help in getting this fixed would be much appreciated! |
#2
|
||||
|
||||
Re: Pro Tools 12.8.2 Not Activating (Perpetual License)
Hi
Start a support case as you have a avtive plan from here: http://avid.force.com/pkb/articles/f...pport-services You need a Case number anyway so best go there and start a case. Avid will look at it and help you with this. No one here on the forum can do anything as we can't see into your ilok account or know what went wrong. Best of Luck as please let is know what transpires and update us what happens.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Have a perpetual license but can't activate Pro Tools 12? | weezerboy | Licensing & Accounts | 8 | 01-26-2017 03:14 PM |
Pro Tools 12.2 not recognizing perpetual license | gregmcohen | Licensing & Accounts | 3 | 07-19-2016 06:34 AM |
Pro Tools 12 HD Perpetual License Renewal | audioman1973 | Pro Tools 12 | 0 | 02-24-2016 04:09 PM |
Pro Tools 11 perpetual license | Picophone | Buy & Sell | 0 | 07-08-2015 12:44 PM |