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  #11  
Old 01-03-2021, 12:27 PM
nstu nstu is offline
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Default Re: Love Carbon but registering sucks!

I had the same registration problem and can't extended my existing annual pro tools plan for one year more.

When I received carbon I had to test it and get work done. Now I had contact to the support and hopefully get this worked out. I really like carbon and don't need two plans and one year more would be nice.
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  #12  
Old 01-04-2021, 12:31 PM
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MCorbin MCorbin is offline
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Default Re: Love Carbon but registering sucks!

nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.
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  #13  
Old 01-04-2021, 03:01 PM
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K Roche K Roche is offline
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Default Re: Love Carbon but registering sucks!

Well I am going to find out soon about registering because my Carbon just shipped from my dealer
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Avid Carbon interface , PT Ultimate 2021.3 .....Mid 2020 iMac 27" 3.8GHz 8-core i7 10th Gen processor,,128GB 2666MHz DDR4 memory,,2TB SSD storage,,Radeon Pro 5700 XT with 16GB of GDDR6 memory,, on Catalina 10.15.7

"Peace cannot be kept by force. It can only be achieved by understanding" Albert Einstein

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  #14  
Old 01-04-2021, 03:50 PM
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Cowboy Bob Cowboy Bob is offline
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by K Roche View Post
Well I am going to find out soon about registering because my Carbon just shipped from my dealer
Cool! I predict you’ll not have any issues, though. Mark C has been working through things with me, and am certain he’ll get it all sorted out.

You don’t need to register it to get started though. Once connected and setup as a network interface, when you fire up PT it’ll do its thing and download the current firmware.

Heck by the time you get yours, I’m sure registering will be all smoothed out.

Let us know what you think! I am really happy with mine. I can see Avid adding to it as time goes on.
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Bob
Pro Tools Standard (2021.3)| Pro Tools Carbon | Sibelius Ultimate (current version)
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3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Catalina |

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  #15  
Old 01-04-2021, 04:05 PM
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Cowboy Bob Cowboy Bob is offline
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by MCorbin View Post
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.
Thanks Mark. It looks like you got it squared away. I appreciate your help, Man.
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Bob
Pro Tools Standard (2021.3)| Pro Tools Carbon | Sibelius Ultimate (current version)
|
3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Catalina |

Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | Lenovo i7 ThinkPad | Win 7 Professional | Avid 003 + Rack |

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  #16  
Old 01-04-2021, 06:36 PM
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K Roche K Roche is offline
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by Cowboy Bob View Post
Cool! I predict you’ll not have any issues, though. Mark C has been working through things with me, and am certain he’ll get it all sorted out.

You don’t need to register it to get started though. Once connected and setup as a network interface, when you fire up PT it’ll do its thing and download the current firmware.

Heck by the time you get yours, I’m sure registering will be all smoothed out.

Let us know what you think! I am really happy with mine. I can see Avid adding to it as time goes on.
Hey thanks, will drop back when I get it working
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System :
Avid Carbon interface , PT Ultimate 2021.3 .....Mid 2020 iMac 27" 3.8GHz 8-core i7 10th Gen processor,,128GB 2666MHz DDR4 memory,,2TB SSD storage,,Radeon Pro 5700 XT with 16GB of GDDR6 memory,, on Catalina 10.15.7

"Peace cannot be kept by force. It can only be achieved by understanding" Albert Einstein

Enjoy the Journey
.... Kev...
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  #17  
Old 01-05-2021, 04:50 AM
nstu nstu is offline
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Join Date: Jan 2011
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Posts: 119
Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by MCorbin View Post
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.

Thanks Mark,
It is the 04089924 for the registration problem. Status is "Case in Queue"

The other 04080523 was about the fan problem with my Mac Pro. But since an update of carbon all is fine now.

Niels
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  #18  
Old 01-05-2021, 06:31 AM
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MCorbin MCorbin is offline
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Default Re: Love Carbon but registering sucks!

Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.
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Mark Corbin
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Eucon Surface & Pro Tools Product Champion
Audio Services Supervisor

For immediate assistance:
S6 Support - 888-456-3444
Venue Support - 650-237-1711
Euphonix Support - 650-237-1604
Pro Tools Support - 650-237-1700
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  #19  
Old 01-05-2021, 08:25 AM
nstu nstu is offline
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Join Date: Jan 2011
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by MCorbin View Post
Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.

Wonderful - thank you very much!


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nMP (3,5 GHZ 6-core, 64GB, 1x 512 PCI-SSD, 2x D700 | Akitio Duo Thunder2 with SSD Angle Bird 2x 512 GB |
MacOs 10.15 | ProTools 2020.12 | Carbon | Pro Tools Dock | 2x Avid Artist Mix
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  #20  
Old 01-08-2021, 06:44 AM
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K Roche K Roche is offline
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Join Date: Jan 2006
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Default Re: Love Carbon but registering sucks!

Just a quick update ,,got my Carbon yesterday (Thursday) and got it up and running without issue. I was able to simply choose to extend my PT Ultimate Update and Support Plan during registration , which went right thru and am now good through Jan 30 2022 as expected .

The firmware update was just a bit confusing as I selected to do it. But it didn't show the actual progress bar until I rebooted and opened PT again .

The rest was easy pizzey Simply select Carbon as the device and I was off and running .

The Carbon itself is pretty straight forward and intuitive for me , perhaps because it is pretty similar to my old OMNI in layout but with a few more selections.

I will do some recording today to check the DSP mode But so far it is great.

Unfortunately I am still waiting on the custom built DB25 's I have coming, to get my other outboard Reverb and Compressor hardware units going, but will simply play with the plugins in the mean time .
__________________
System :
Avid Carbon interface , PT Ultimate 2021.3 .....Mid 2020 iMac 27" 3.8GHz 8-core i7 10th Gen processor,,128GB 2666MHz DDR4 memory,,2TB SSD storage,,Radeon Pro 5700 XT with 16GB of GDDR6 memory,, on Catalina 10.15.7

"Peace cannot be kept by force. It can only be achieved by understanding" Albert Einstein

Enjoy the Journey
.... Kev...
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