Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-17-2021, 01:17 PM
djangolives djangolives is offline
Member
 
Join Date: Feb 2021
Location: Greenbrae
Posts: 7
Default How to get PT12 from Perpetual License?

I purchased a Perpetual PT in 2016 and last installed was TP12. system worked just fine for years. However system stopped working properly in 20202 and I could not reinstall on same box/same everything with my saved zip form original download. My initial subscription expired and I purchased a 1 year renewal 2/10/2021. The My Products page for my account now shows two products with two different system numbers. The one I paid for allows me to download PT 2020 with installs but crashed the entire system. The original plan says "Expired" and an renew option. I can not download the PT 12 zip and the copy I saved is corrupt somehow as it does not install due to missing files. The PT 12 was working fine but stopped for some reason. Before I installed the original working PT 12 the blue screen reported "DRIVER IRQL NOT LESS OR EQUAL" "What failed; AvidMboxMini.sys". This is the same message reported with the install of PT 2020. I would like to get a good copy of PT12 before I go more granular on this install. Is there some plan that allows me to download the PT 12 software?

thanks, Edward/Djanog Lives
Reply With Quote
  #2  
Old 02-17-2021, 01:47 PM
JFreak's Avatar
JFreak JFreak is online now
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 21,024
Default Re: How to get TP12 from Perpetual License?

Hi, welcome to the community.

I am afraid you have purchased the wrong product for your needs. Subscription gives you the latest version, but if you want older you need to have Perpetual license.

Contact Avid Support for further assistance.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #3  
Old 02-17-2021, 02:59 PM
djangolives djangolives is offline
Member
 
Join Date: Feb 2021
Location: Greenbrae
Posts: 7
Default Re: How to get TP12 from Perpetual License?

Thank you JF
Will do. Is there a link or phone number that gets me right there?
Reply With Quote
  #4  
Old 02-17-2021, 03:15 PM
JFreak's Avatar
JFreak JFreak is online now
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 21,024
Default Re: How to get TP12 from Perpetual License?

https://www.avid.com/learn-and-support/contact-support
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #5  
Old 02-18-2021, 03:44 PM
djangolives djangolives is offline
Member
 
Join Date: Feb 2021
Location: Greenbrae
Posts: 7
Default Re: How to get PT12 from Perpetual License?

thanx
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
perpetual crossgrade from 12.5.2 to current version of PT - will I lose PT12 license? zachxweeks Licensing & Accounts 2 09-14-2020 07:11 AM
Unused PT12 Perpetual license... 2018 eligibility? gblentz Pro Tools 2018 5 07-02-2018 11:03 AM
Turn off PT12 perpetual license Auto Renewal? lucaalariw Pro Tools 12 3 05-04-2016 12:03 AM
Can a teacher/student yearly sub be used to extend a regular PT12 Perpetual license? SixChurchStreet Licensing & Accounts 7 01-04-2016 07:42 AM
How do I update PT11 to a PT12 perpetual license? flautista Pro Tools 12 22 03-27-2015 10:09 AM


All times are GMT -7. The time now is 02:30 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com