Pro Tools First with Scarlett 18i20 (1st Gen) Errors

[royboy45]

New Pro Tools user here. Please be kind.

I'll start with a general, brief overview of the error I'm encountering with attached Windows 10 log.

I have a Scarlett 18i20 (1st gen) installed along with Pro Tools First (version 2018.1.0).

- I start PT and select the "Focusrite USB2.0 AudioDriver" as the playback engine leaving the default output as Mon 1-2 and the sample rate as 44.1 khz.
- I create a new mono audio track.
- I assign the input to "Mic 1" which is active on my Scarlett (I've verified it's "hot" using the Scarlett MixControll application).
- As soon as I click "Track Record Enable" on the track, the program crashes.

I honestly don't know where to start to diagnose this. Please forgive me. Any advice would be very much appreciated.

Here's the Windows 10 error logs:

Fault bucket 1599991596219667568, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: ProToolsFirst.exe
P2: 18.1.0.241
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\Users\Admin\AppData\Local\Temp\RDRE688.tmp\ empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 689.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6A7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6B8.tmp.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 436e17a4-c4ef-425b-9511-3a4f95a71e82
Report Status: 268435456
Hashed bucket: 0ee8a8ddaa58067596344fe130489470

__________________________________________________ _____________________________________

Faulting application name: ProToolsFirst.exe, version: 18.1.0.241, time stamp: 0x5a66805a
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000374
Fault offset: 0x00000000000f87bb
Faulting process id: 0x1fd8
Faulting application start time: 0x01d3b9fe8a3f9cf6
Faulting application path: C:\Program Files\Avid\Pro Tools First\ProToolsFirst.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 21561a32-8156-42b9-b5a7-a93ead83b3ff
Faulting package full name:
Faulting package-relative application ID:

__________________________________________________ ______________________________________

Fault bucket 2017076865878279607, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ProToolsFirst.exe
P2: 18.1.0.241
P3: 5a66805a
P4: StackHash_a8ee
P5: 10.0.16299.248
P6: effc9126
P7: c0000374
P8: PCH_50_FROM_ntdll+0x00000000000A09D4
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA 757.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CC8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CC8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CD9.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_ProToolsFirst.ex_d310c36fe272c171e1d7822 4599eb061e286d4_d9003120_29e6b32f

Analysis symbol:
Rechecking for solution: 0
Report Id: 21561a32-8156-42b9-b5a7-a93ead83b3ff
Report Status: 268435456
Hashed bucket: 86b0ec7f0a814c97bbfe18b8fb5545b7