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Old 09-04-2019, 12:47 PM
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gthm gthm is offline
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Join Date: Sep 2009
Location: NJ/NY
Posts: 124
Default Paid in full, support plan still not updated in My Account.

Aug 31st I paid for my Pro Tools Update & Support Plan Renewal
$199.00 (expensive). Avid system says there is a problem try again later. Meanwhile money is taken from my PayPal, I receive a receipt from PayPal, payment done.

No confirmation from Avid, that the payment is done. My Account still shows that my plan expires in 9 days. iLok the same, no update.

Open a case the same day, Aug 31st, again no confirmation email that we received your request, we'll look into it, have a nice freaking day. Nothing.

I am losing my patience. Do something.
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Pro Tools 2019.6
Mac OS 10.14.5
iMac (Retina 5K, 27", late 2014)
(4.0GHz i7, 32GB RAM, 512GB SSD internal)
Apogee Ensemble Thunderbolt
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Old 09-04-2019, 10:28 PM
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gthm gthm is offline
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Default Re: Paid in full, support plan still not updated in My Account.

Anybody?
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Pro Tools 2019.6
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iMac (Retina 5K, 27", late 2014)
(4.0GHz i7, 32GB RAM, 512GB SSD internal)
Apogee Ensemble Thunderbolt
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  #3  
Old 09-04-2019, 10:33 PM
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jeffro jeffro is offline
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Default Re: Paid in full, support plan still not updated in My Account.

Replied to your support case earlier this evening. Can you please check your email to see if you have a case notice to respond to?
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Old 09-05-2019, 12:13 AM
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gthm gthm is offline
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Default Re: Paid in full, support plan still not updated in My Account.

Yup received your email and responded. Thanks
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Pro Tools 2019.6
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iMac (Retina 5K, 27", late 2014)
(4.0GHz i7, 32GB RAM, 512GB SSD internal)
Apogee Ensemble Thunderbolt
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