C|8 - Faders not lined up

[Siegfried Meier]

Just curious. Got a brand new C|8, and I've noticed my 1st fader to be down a bit compared to all the rest. I typically snap the track I want to control to the first position, and if there's 2 tracks I control (BG vocs or whatever), to be at exact volumes, the 1st fader will be lower than the right fader. I've gone through the calibration thing, but is there anything I can do to fix this, so that the faders are all at the same level on the control surface, and still match what is in Pro Tools?

Thanks,
Sig

[pezking]

Hi Sig,

Can you move the 1st fader up (with your fingers) to match the same height, or is it fixed there?

[Siegfried Meier]

Basically, if I set faders 1 and 2 to 0dB on the actual control surface, fader 1 in Pro Tools will read a lower dB level than 2. If I move 1 up to match 2 in PT, then they won't physically match up, and it's annoying doing moves with a left and right track.

Thanks!
Sig

[pezking]

Forget pro tools for now...

On the command 8, are the maximum heights of the faders the same?

Regardless of any reading on pro tools etc. I mean purely physically.

[Siegfried Meier]

Ok, hopefully I'm understanding you correctly. If I push all the faders up to +12, yes, they are physically all lined within a few mm of each other. The same when they are all the way down.

Thanks,
Sig

[pezking]

Right ok, it sounds like you may have a dodgy fader, or one different fader from the other seven.

I'd contact technical support. It should be sorted under warranty

[Siegfried Meier]

Ok cool, thanks for the help.

Sig

[RSBeatty]

My Fader #6 was physically aligning slightly higher than the rest and was not reaching its full value when all the way up.

I unscrewed the bottom plate from the C8, unplugged the connector that links the fader to the main board and replugged it. By reseating the connection, my fader works properly now, operating at its full range. I used a tiny flathead screwdriver to unseat the connection as it was very tight. I inserted it and gently twisted the tool to slowly pry apart the connection to avoid the force of removal by hand.

Hope this helps,
Scott

PS: Avid, if this is an acceptable solution, please suggest it to future users with this common problem.