HDX card not recognised - repair fee?

[Darryl Ramm]

No idea, but why not find and call your Avid authorized repair center and ask.

[YYR123]

Cards only in USA, Ireland or Japan (caveat applies but you can read it also)

Per this article

http://avid.force.com/pkb/articles/f...roduct-Repairs

[Darryl Ramm]

Great link. (Card repair is also available in Brazil and India and Australia... which you meant by Caveat?) I am very surprised no ARCs in Europe do that. Ouch.

I would be checking that HDX card over very careful for visible damage, heat or physical damage to components.

[BScout]

Originally Posted by Darryl Ramm

I am very surprised no ARCs in Europe do that. Ouch.

Wait. I know things have been difficult but is Ireland not part of Europe?

[Darryl Ramm]

Originally Posted by BScout

Wait. I know things have been difficult but is Ireland not part of Europe?

Sorry Doh. I was thinking continental... but yes Ireland is the place to contact.

[jacko]

Avid instructed me to send the card to a local service in Poland. They will send the card to Ireland and only then I will find out what the cost of repair might be. So I guess there's no fixed repair fee.

[jacko]

In the old days they had an overnight replacement service:
http://duc.avid.com/showthread.php?t=239512

[YYR123]

Originally Posted by jacko

In the old days they had an overnight replacement service

In the old days those cards were 1.5-2.0 times more expensive (each one)

What was an HD3 ? About 12k-15k?

Big difference

[jacko]

How long does it usually take to repair an HDX card?

[Hugh-H]

Hello,
Two separate occasions a PT update ruined some of our HDX cards. The last occasion Avid wouldn't replace them, I paid the exchange fee of approximately $1800 ($900 per card), and they sent replacements in a day or two with 30 days to return our broken cards.
That was in the US, not sure about Poland.
Hugh