Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Getting Started

Thread Tools Search this Thread Display Modes
Old 09-29-2016, 09:30 AM
3RingCircus 3RingCircus is offline
Join Date: Sep 2016
Location: USA
Posts: 26
Default Talking to a Human at Avid

I wanted to ask a quick question to Avid (you know, the people I paid for this product)...but cannot seem to get anywhere in terms of talking to a person. Perhaps I misunderstood...but I keep getting options to purchase a support ticket or something similar. Any experience getting through to a human?

iMAC 27" 4GHz Quad Core Intel i7, 16GB 1867MHz DDR3 SDRAM - two 8GB, OS X El Capitan 10.11.6, AVID 11 RACK, M-Audio Keystation 49, PT 12.5.2, Yamaha HS5 Monitors, Furman M-8x2 Power Conditioner

...and some stupid FUSION drive

DISCLAIMER: I have no idea what I'm talking about
Reply With Quote
Old 09-29-2016, 09:37 AM
Darryl Ramm Darryl Ramm is offline
Join Date: Nov 2010
Location: USA
Posts: 13,058
Default Re: Talking to a Human at Avid

If you want to talk to somebody about post-sales support you need to purchase an ASC or use one of the ASCs that came with your purchase. Hardly customer friendly, but that is how Avid has operated for quite a while. You can also sign up for premium support options and get to talk to Avid folks frequently if you want to pay more.

If you have license/activation type questions (which usually do not need an ASC) fill out the online form and they'll get back to you. Or post your question here and Avid will likely open a support case for you.

If you have questions about buying stuff, upgrades, etc. go to a reseller like Sweetwater and spend your money there if they help you. Sweetwater can also often help with many post-sales support questions. Given Avid's customer-unfriendly support policies, a very good reason to purchase from Sweetwater.

Folks here might know the answer to your question or how to get it, but with no clue at all about what the question is...
Reply With Quote
Old 09-29-2016, 10:26 AM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,268
Default Re: Talking to a Human at Avid

Darryl - He actually has an Annual Subscription which includes support.

3RingCircus - Please sign into your Avid account and look at your product. It lists your System ID which can be used to call, and there's an Avid Customer Care link to the right that will get you to the phone info (click that, then Audio, then Call Us). You also have the option to start a case online via the Access The Support Center link in your Avid account.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Tempo: sync to human drift? starburst macOS 1 03-04-2011 05:08 PM
Getting hardware repaired from Avid direct, how to reach a human without contract. Mr.Ed Pro Tools TDM Systems (Mac) 15 01-26-2011 08:26 AM
OT: The Amazing Human Mind Matt Whritenour 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 7 09-28-2004 10:53 AM
Talking to a Mac Avid from a PC PT HD cbrown Pro Tools TDM Systems (Win) 0 11-24-2003 02:03 PM
Make a big step being more human!!! clusterer 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 2 05-12-2003 05:14 AM

All times are GMT -7. The time now is 11:13 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com