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  #1  
Old 11-13-2019, 03:23 AM
Iahoo Iahoo is offline
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Default No ASC codes sent

Hi guys! Sorry if this is the wrong place to post this.
I purchased two ASC codes to solve the lost of two iLoks with Pro Tools licenses.
I for the confirmation mail, the invoice mail but no codes, neither on my account products.
Even if I go to the redeem ASC page, it says there are no ASC codes actives associated to my mail.
Is this normal or am I missing something?
Thanks in advance
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  #2  
Old 11-13-2019, 04:12 AM
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Southsidemusic Southsidemusic is offline
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Default Re: No ASC codes sent

Hola Hermano

I will escalate this to Avid support. Can you post the asc code numbers here in the thread as ut goes way faster then.

Thanks
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Old 11-13-2019, 05:10 AM
Iahoo Iahoo is offline
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Default Re: No ASC codes sent

Hola!
Thanks for the quick reply! Do you mean post them here once I submit the dongle replacement form? I will!
Thanks again
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  #4  
Old 11-13-2019, 05:49 AM
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Default Re: No ASC codes sent

Quote:
Originally Posted by Iahoo View Post
Hola!
Thanks for the quick reply! Do you mean post them here once I submit the dongle replacement form? I will!
Thanks again
Only the ASC code number so we can look up your support ticket and contact you via that and we get more info instead of posting private conversations here.
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  #5  
Old 11-13-2019, 06:06 AM
Iahoo Iahoo is offline
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Default Re: No ASC codes sent

Problem is that I don't have them. They didn't sent any ASC code or I don't know where to find them
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  #6  
Old 11-13-2019, 06:47 AM
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Default Re: No ASC codes sent

Quote:
Originally Posted by Iahoo View Post
Problem is that I don't have them. They didn't sent any ASC code or I don't know where to find them
Have you checkfd the trash/span folders? Otherwise I will contact support for you to sort this out.
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  #7  
Old 11-13-2019, 06:59 AM
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Default Re: No ASC codes sent

Yes, Nothing there... checked again right now again just in case...
Thanks
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  #8  
Old 11-13-2019, 09:13 AM
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Default Re: No ASC codes sent

Quote:
Originally Posted by Southsidemusic View Post
Have you checkfd the trash/span folders? Otherwise I will contact support for you to sort this out.
ASC numbers finally shown under "not yet downloaded products". Just opened a case with them. Numbers are:


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-----



Thanks for your help

Last edited by jeffro; 11-30-2019 at 10:07 PM. Reason: Removed ASCs from post.
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