4 days to respond to a support case

[mixgate]

is email support no longer valid?
Even Universal Audio takes days to respond to email cases
Do I need to call instead?
4 days to respond to a support case is too long IMO

[Meads]

Originally Posted by mixgate

is email support no longer valid?
Even Universal Audio takes days to respond to email cases
Do I need to call instead?
4 days to respond to a support case is too long IMO

Avid's 2 employees are busy missing the 2019.10 release. Don't make them answer emails now, or we'll never see another 2019 version.