Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-01-2018, 07:36 PM
dwaynedelario dwaynedelario is offline
Member
 
Join Date: Feb 2009
Location: Los Angeles
Posts: 357
Default PT Ultimate: Auto Renewal Receipt?

I never received a receipt for my $399 renewal that happened yesterday. It showed up in my credit card and my iLok was properly updated. Nothing shows up under "Order History" in my Avid account either.

Any ideas? I need a receipt for my taxes. Thanks!
__________________
----------------------------------------------------
HDX2 / OS X 10.12.6 / Mac Pro 2012 40GB RAM
ProTools Ultimate 2019.6
Avid OMNI+Artist Mix
Reply With Quote
  #2  
Old 11-04-2018, 11:11 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,410
Default Re: PT Ultimate: Auto Renewal Receipt?

If it's not listed in your Order History then please submit a request via the NEED HELP button on the right of shop.avid.com.
__________________
Reply With Quote
  #3  
Old 11-06-2018, 11:23 AM
dwaynedelario dwaynedelario is offline
Member
 
Join Date: Feb 2009
Location: Los Angeles
Posts: 357
Default Re: PT Ultimate: Auto Renewal Receipt?

Thanks Jeffro. I had to submit a ticket to get an invoice. FYI, they told me that auto-renewals will not generate a receipt or order number. They might want to change that...
__________________
----------------------------------------------------
HDX2 / OS X 10.12.6 / Mac Pro 2012 40GB RAM
ProTools Ultimate 2019.6
Avid OMNI+Artist Mix
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ultimate renewal JeremiahDixon Licensing & Accounts 2 09-02-2018 10:45 PM
Auto Renewal of Upgrade Plan failed.. Now What...? Jon_Atkinson Licensing & Accounts 15 11-01-2017 12:58 PM
Auto renewal failed, now I can't use Pro Tools ElevenAudioPros Licensing & Accounts 6 05-25-2016 09:50 AM
Auto Renewal for Annual Subscription thanos4 Licensing & Accounts 3 12-31-2015 04:16 PM


All times are GMT -7. The time now is 12:32 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com