I have a Pro Tools problem and was unable to get proper phone support

[stevetan]

I have Pro Tools First (i'm a beginner), spent $42 on a support code, called Avid Support. I was asked for a System ID and when I was unable to provide it (I'm not even sure i have one) i was told i could not be assisted. The young lady told me i would get an email and that someone from the community would help me. Thats was my support. I am very confused.

[albee1952]

So what exactly is the problem? Maybe someone here can help(but we need to know what's going on and complete details on the computer and the interface)

[stevetan]

I'm using windows 10 on a Dell computer. I cannot delete projects from my dashboard. When i try to they just reappear. Because i was using Pro Tools First, I can't create a new project as only 3 are allowed at a time. The closest thing i found for a solution was this thread. The suggestion was to open open a support case.

http://duc.avid.com/showthread.php?t=391512

thank you,

[albee1952]

Hmmm, not a PTF user here, but I would try to create a SESSION instead of a PROJECT. A project is in the cloud, while a session is only on your computer

[Bob Olhsson]

The last I knew a few years ago, PT First could only do projects.

[stevetan]

Pro Tools First does not allow you to save stuff locally. It is saved into the cloud.

[64GTOBOY]

Originally Posted by stevetan

I'm using windows 10 on a Dell computer. I cannot delete projects from my dashboard. When i try to they just reappear. Because i was using Pro Tools First, I can't create a new project as only 3 are allowed at a time. The closest thing i found for a solution was this thread. The suggestion was to open open a support case.

http://duc.avid.com/showthread.php?t=391512

thank you,

Try deleting using avid link. also http://avid.force.com/pkb/articles/F...three-projects