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Old 12-10-2020, 02:08 PM
You_Father_Sky You_Father_Sky is offline
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Default Cancelling subscription

Hi there, I'm aware that because of Covid the support centre is currently closed so I'm hoping someone from support can contact me regarding a cancellation issue.

A collegue of mine purchased one month of pro tools 12 on my CC for use on a remote project, but Avid is now trying to charge me again. There doesn't seem to be any way for me to contact somone to cancel that.
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Old 12-10-2020, 08:47 PM
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jeffro jeffro is offline
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Default Re: Cancelling subscription

Sorry for the difficulty - CS is not closed and you should be able to start a support case from the Support Center link in my.avid.com though since this is a billing issue you could use the HELP/CHAT button on the right side of the shop.avid.com. I'll get a support case going for you so please watch for a case update email.
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