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  #11  
Old 11-05-2017, 01:27 PM
Impervious Impervious is offline
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Default Re: EuControl for PT10

Have you tried contacting support or talking with one of the Avid reps here in the forum? They are really nice and usually respond quickly
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  #12  
Old 11-05-2017, 01:29 PM
Impervious Impervious is offline
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Default Re: EuControl for PT10

On my end I️ can install a copy of Windows and do some testing. It may take me a few days to get back with you, but I’m willing
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  #13  
Old 11-05-2017, 01:53 PM
silverhammernz silverhammernz is offline
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Default Re: EuControl for PT10

Appreciate your help. My main workstation is Mac too but TDM HD2 cards will only fit in a PC. (Maybe my old Mac cheese grater but it's dead now.) Yes next step will be to talk to support. I've wondered if this problem is more to do with the mouse rather than the actual graphics.
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  #14  
Old 12-29-2017, 07:24 AM
ndeni ndeni is offline
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Default Re: EuControl for PT10

Bump

I actually just ran into the same issue as you, silverhammernz, verbatim. Rolling back the Eucon version is the only way to make it work, but I get the same choppiness. It also shows affects when scrolling quickly through excel, word, web browser, etc. Definitely a graphics issue. I've posted my SiSandra info below (please don't laugh at the age of my GPU). My main issue is I can't retreat to Win7 because I built a AMD Ryzen computer (Win7 does not support the new Ryzen CPUs).

I've tried out of desperation as well the static IP trick to no avail. Any help would be greatly appreciated!

SiSoftware Sandra

ID
Host Name : DESKTOP-VGUE4F6
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Default string Desktop
Mainboard : ASUS PRIME X370-PRO
Serial Number : 1705023********
BIOS : AMI (OEM) 0612 05/15/2017
Total Memory : 16GB DDR4

Processors
Processor : AMD Ryzen 7 1700X Eight-Core Processor (8C 16T 3.89GHz, 1GHz IMC, 8x 512kB L2, 2x 8MB L3)
Socket/Slot : AM4 (PGA1331)

Chipset
Memory Controller : AMD F17 (Ryzen/ThreadRipper) Host Bridge 10x 100MHz (1GHz), 2x 8GB DDR4 2.13GHz 128-bit

Memory Module(s)
Memory Module : G.Skill/SpecTek F4-2400C15-8GVR 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-52-17-6)
Memory Module : G.Skill/SpecTek F4-2400C15-8GVR 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-52-17-6)

Video System
Monitor/Panel : Samsung SyncMaster
(1920x1080, 23.0")
Video Adapter : NVIDIA GeForce 9800 GT (14CU 112SP SM4.0 1.51GHz, 1GB DDR3 1.8GHz 256-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL : NVIDIA GeForce 9800 GT (112SP 14C 1.51GHz, 1GB DDR3 1.8GHz 256-bit)
DirectX 11 Device(s) : NVIDIA GeForce 9800 GT (112SP 14C 1.51GHz, 1GB DDR3 1.8GHz 256-bit)

Storage Devices
TOSHIBA-TR200 (240GB, SATA600, 2.5", SSD) : 224GB (C:)
Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (D:)
Seagate ST3000DM001-1ER166 (3TB, USB3/SATA300/600, 3.5", 7200rpm) : 3TB (E:)
ASUS DRW-24B1ST j (SATA150, DVD+-RW, CD-RW) : N/A (F:)

Logical Storage Devices
Hard Disk (C:) : 223GB (NTFS, 4kB) @ TOSHIBA-TR200 (240GB, SATA600, 2.5", SSD)
Storage (D:) : 2TB (NTFS, 4kB) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
Pro Tools (E:) : 3TB (NTFS, 4kB) @ Seagate ST3000DM001-1ER166 (3TB, USB3/SATA300/600, 3.5", 7200rpm)
Recovery : 450MB (NTFS, 4kB) @ TOSHIBA-TR200 (240GB, SATA600, 2.5", SSD)
Optical Drive (F:) : N/A @ ASUS DRW-24B1ST j (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : ASUS FCH LPC Bridge
LPC Legacy Controller #1 : T2 86-65
Audio Device : ASUS High Definition Audio Controller
Audio Codec : Realtek Semi 1168
Serial Port(s) : 1
Disk Controller : ASMedia Standard SATA AHCI Controller
Disk Controller : ASUS FCH SATA Controller [AHCI mode]
USB Controller #1 : ASMedia AMD USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
USB Controller #2 : ASUS ASMedia USB3.1 eXtensible Host Controller (ASM1143)
USB Controller #3 : ASUS USB3 Host Controller
FireWire/1394 Controller #1 : VIA VT6315 Series Firewire Controller
SMBus/i2c Controller #1 : ATI SB900 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON WF-2530 Series (360x360, Colour)

Scanners and Cameras
Scanner : Microsoft EPSON713FB6 (WF-2530 Series) (Scanner, USB)

Peripherals
Media Player : Seagate Backup+ Desk (2.73TB)

Network Services
Network Adapter : Intel(R) I211 Gigabit Network Connection (Ethernet, 100Mbps)
Wireless Adapter : Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter #2 (802.11g (ERP), AES-CCMP, 54Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.15063
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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  #15  
Old 05-08-2018, 06:05 AM
chrismeraz chrismeraz is offline
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Default Re: EuControl for PT10

I also can't open EuControl. The hardware connects to PT and works fine, but I need to edit the soft keys on my Artist Transport.
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  #16  
Old 05-08-2018, 07:21 AM
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EddieJones EddieJones is offline
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Default Re: EuControl for PT10

Quote:
Originally Posted by chrismeraz View Post
I also can't open EuControl. The hardware connects to PT and works fine, but I need to edit the soft keys on my Artist Transport.
If its connecting and working then EuControl, is running. Can you see EuControl Icon in the notification area ?
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  #17  
Old 05-10-2018, 03:30 AM
chrismeraz chrismeraz is offline
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Default Re: EuControl for PT10

Quote:
Originally Posted by EddieJones View Post
If its connecting and working then EuControl, is running. Can you see EuControl Icon in the notification area ?
Thanks Eddie,

Yes I can see the icon in the notification area.

I wanted to open EuControl to edit the soft keys on my device. I can't open EuControl from the Start menu - when I double click on the application to open it, nothing happens.

However, I have a work-around (works only for the Artist Transport). If I push the "eye" key on the keypad, that opens EuControl directly.
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  #18  
Old 01-14-2019, 01:22 PM
Pietro Brovazzo Pietro Brovazzo is offline
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Join Date: Jan 2015
Location: Casale sul Sile (TV)
Posts: 12
Default Re: EuControl for PT10

same problem with my pro tools hd 10 working on win 7. how could you have pro tools hd 10 working on win 10? me I know is impossible
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  #19  
Old 02-07-2021, 10:27 AM
Suad Cokljat's Avatar
Suad Cokljat Suad Cokljat is offline
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Posts: 57
Default Re: EuControl for PT10

Hi,

is there any progress and solution around this issue?

Actually, I don't have problem with graphics, but different more common issue. However, both issues are connected and I think we can maybe help each other...

I'm running Win7 SP1 64bit, HD3 Accel and PT HD10.3.10 with Artist Control and Mix.

Very long story short - on my system THE HIGHEST version of Eucon that works is v3.2. Period!

Any other newer version from v3.2.1 and later, tested one by one all up to 3.7 when I enable Eucon in PT controller preferences give me well known error - "The EUCON personality could not be loaded because required EUCON library is not installed. Please install correct drivers to enable EUCON functionality." What Drivers??

I see in this thread you "successfully" enabled Eucon below v3.4, say v3.3.2 in PT10 but you have graphics issue. ..and you did this on unsupported OS. Why can't I make v3.3.2 working on my system with supported OS?

My PC is spotless, Supermicro mainboard, fancy CPU and RAM, NVMe drives... all nice and clean. Using static IP, controllers are visible in all Eucon versions, but enabling Eucon in PT works just for v3.2 and below.

I tried all usual suggestions such as trashing PT and Eucon preferences, creating new user account... nothing helps. Whatever I try 3.2.1+ does not work and whenever I reinstall 3.2 it works even without restart.

BTW, your win10 graphics issue - did you try disabling all fancy GPU accelerated effects (on Win7 called Aero)? Switch to "windows standard" scheme and disable all effects. Also, do you have same issue with PT running and not running? I mean, are there GPU issues with only Eucon software running while clicking preferences?

Here I can confirm - Eucon v3.2 works OK with PT HD10 TDM on Win7SP1 64bit and there are no problems with graphics (just some annoying bugs that are solved in later Eucon versions).

Any suggestion how to make Eucon v3.3.2 (and newer) working on my system is more than welcome...

Cheers!

S
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  #20  
Old 02-08-2021, 09:41 AM
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EddieJones EddieJones is offline
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Default Re: EuControl for PT10

One thing to check when using Windows that might help is to turn off Enable External Workstation if enabled on the Workstation tab.
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