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Old 01-16-2021, 02:31 PM
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Eric Seaberg Eric Seaberg is offline
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Default Big time iLok errors 1/16

Wondering if anyone else is seeing this? Tired on three different systems and they all do it... once the app opens, it sits for awhile then this error comes up:

ServerUnexpectedException:java.lang.NullPointerExc eption

You can login, eventually, but if you try to sync the same error comes up after 10-minutes of doing nothing.


I'll post to iLok's site, as well.
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Old 01-16-2021, 07:19 PM
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Default Re: Big time iLok errors

Problem was solved on iLok's site around 4:30PM PST.
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Old 01-17-2021, 05:22 AM
musicman691 musicman691 is offline
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Default Re: Big time iLok errors

Glad it got sorted. The internet has been crazy of late with regards to traffic and a number of sites being subject to DDOS attacks (distributed denial of service).
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Old 01-27-2021, 12:31 AM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: Big time iLok errors

I'm assuming you were using iLok's cloud authentication, hence the issue when iLok servers were having problems. This is one reason some of us still prefer the old hardware iLok USB dongles for authentication of licenses. Once in a few months we hear of cloud problems that leave studios and audio professions without their primary tool. Even with no internet access or online server problems, a physical iLok will still allow you to use Protools. Just something to think about.
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Model Name: MacBook Pro
Model Identifier: MacBookPro14,3
Processor Name: Intel Core i7
Processor Speed: 3.1 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
MacOS 10.15.7 running Protools 2020.12
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Old 01-27-2021, 10:16 AM
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Default Re: Big time iLok errors

Nope, the app would provide the error while trying to connect on four different systems, all with iLok hardware attached. iLok solved the issue within hours with the explanation it was an error that applied to multiple, random clients.
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