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#21
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Re: Perpetual Licence Gone !!
I'll check out your case and reply to that...
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#22
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Re: Perpetual Licence Gone !!
Wanted to also point out there is text under the subscription options explaining this:
"Trade in your Perpetual license for a Subscription..." ...and after clicking Buy Now there's another window that reads: "Please note: When selecting the Crossgrade option to move from a Perpetual license to a discounted Subscription you will be required to trade in your Perpetual license. The Crossgrade is not a renewal for your current Perpetual Software Updates + Support Plan." Screenshots:
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#23
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Re: Perpetual Licence Gone !!
Quote:
Yes, people should read the fine print before completing check-out, but calling it a "crossgrade" in the first place is deceptive. The option should be called what it is: "Surrender Perpetual License". Whether deliberate or not, anything else is obfuscating the truth.
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MacMini M1 (2020) / macOS 13.6.4 / PTU 2023.12 / Avid S1 |
#24
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Re: Perpetual Licence Gone !!
Agree that mistakes can happen, and we've worked with customers to assist in these cases. Will pass your feedback on to the team for consideration, thanks!
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#25
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Re: Perpetual Licence Gone !!
Thanks Jeffro, I can only imagine what it's like dealing with us grumpy people on the DUC day after day You single-handedly add masses of value to Avid by popping in here and keeping an eye on things, cheers!
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MacMini M1 (2020) / macOS 13.6.4 / PTU 2023.12 / Avid S1 |
#26
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Re: Perpetual Licence Gone !!
Quote:
Make no mistake this is a special person who genuinely cares and takes that extra step to make things right....Avid + all of us are lucky to have a person like Jeffro on board. Thank you for helping me Jeffro...its very much appreciated Johnny |
#27
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Re: Cancelled Perpetual Licence for Crossgrade
1 month later but I guess I am going to share that the same thing happened to me. Unbelievable. Trickery. Unacceptable and simply a SCAM. Been using this software for 10 years and paid probably more than a 1000$ over the years. Now I cannot even use it anymore. If there is a class action lawsuit, I will gladly join.
Last edited by jeffro; 12-07-2020 at 10:45 PM. Reason: Merged with existing thread. |
#28
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Re: Cancelled Perpetual Licence for Crossgrade
Will review your case and update that - please look for an email.
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#29
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Re: Unintentional Crossgrade from Perpetual License
Bottom line is AVID should not be asking anyone who still has a perpetual license to surrender it for any reason. Get your subscription fees from new users and move on.
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#30
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Re: Unintentional Crossgrade from Perpetual License
I have to join the "bandwagon" here since I too have unintentionally crossgraded from my 2 perpetual licences.
The store page was useless trying to give any answers. I got the feeling I somehow _had_ to do a crossgrade, which I now understand a year later, that wasn't the case at all. Boy do I feel stupid. I found out because I didn't see anywhere on the useless store page what my subscription cost would be for the next renewal, so I asked a rep about it, and when he told me I was on a discount price, and next years renewal would be more than double I almost **** bricks. Oh yeah I guess I need to mention I'm not making any kind of money producing my music, but at the same time I'm very much locked into the echo system, and since I'm making commercial music releases I also can't run an educational license. I really didn't want to jump ship on a product I've been using since the early 2000's when they started to talk about subscription based licensing, but I see now that maybe that would have been the right decision. |
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