Avid Pro Audio Community

ilulilu888 · #1 11-16-2009, 11:03 AM

i bought my wife - the new Mac mini and Fast track -with protools Essential 8.0.2 , i tried installing PT on the mac mini twice - both times it failed , i got a message telling me to contact software manufacture ....
never had problems installing anything on a MAC - especially Protools...(i have both HD system and an LE system...) i really want it to work for my wife...any ideas what should i do ???

DigiTechSupt · #2 11-17-2009, 09:31 AM

Which OS version is installed on the Mac? What was the exact text of the error message you got when trying to install?

The Dougfather · #3 12-18-2009, 02:37 PM

Typically i've found that to be a sign of a damaged CD/DVD.

taylormadepro · #4 01-13-2010, 07:35 PM

Here are the steps for installing Pro Tools M-Powered Essential on Snow Leopard 10.6.2.

1. Install software as normal. You will have to wait toward the end of the installation. It may take about 30 - 60 minutes depending on hardware before receiving an error message saying that the installation failed.

2. Once you see the error message, close the installation program.

3. Goto http://www.paceap.com/dlilpm.html and download "InterLok Pro v5.7.2 Installer".

4. Install this program.

5. Install the latest driver for your audio hardware.

6. Launch Pro Tools Essentials

Don't beat me up if this doesn't work for you. This is what I did.

1ace1 · #5 01-18-2010, 10:45 AM

Quote:

Originally Posted by ilulilu888

i bought my wife

:d:d:d

a:)

Creager · #6 01-18-2010, 11:21 AM

Quote:

Originally Posted by ilulilu888

i bought my wife - the new Mac mini and Fast track -with protools Essential 8.0.2 , i tried installing PT on the mac mini twice - both times it failed , i got a message telling me to contact software manufacture ....
never had problems installing anything on a MAC - especially Protools...(i have both HD system and an LE system...) i really want it to work for my wife...any ideas what should i do ???

If the problem is the CD/DVD media, can you get the software from the DigiDesign website?

ronwasserman · #7 01-19-2010, 05:18 PM

The problem is the 8.0.3 update which you need BUT only works with PT 8.0 or 8.0.1 and NOT 8.0.2.

I'm dealing with the same thing right now and hoping Digi Tech Support chimes in.

Jared · #8 01-20-2010, 09:49 AM

Try using the 8.0.3 updater to install Pro Tools on Snow Leopard. There is no Pro Tools Essential 8.0 or 8.0.1; 8.0.2 is the first version released.

ronwasserman · #9 01-20-2010, 10:12 AM

Quote:

Originally Posted by JA

Try using the 8.0.3 updater to install Pro Tools on Snow Leopard. There is no Pro Tools Essential 8.0 or 8.0.1; 8.0.2 is the first version released.

But the 8.0.3 updates SPECIFICALLY says it needs a 8.0 or 8.0.1 version pre existing in order to update so once again, trying to run the 8.0.3 updater when you only have 8.0.2 installed (the version that comes in the box) does not work.

Glitch in the updater perhaps?