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Old 12-20-2018, 10:05 PM
TheEdster75 TheEdster75 is offline
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Default Crash Error After Saving and Closing PT 2018

So after every session when I go to save and close, about 10 seconds after Pro Tools has already closed, I'll get an error pop-up saying "Pro Tools quit unexpectedly."

However, all my changes saved. So I never end up losing anything. For now anyway. And it does this to me, every time I close Pro Tools. I even tried the PT Trasher app and it still does it to me.

My computer specs can all be seen in the 'About Me' section.

Hoping someone can tell me why this is happening, so it doesn't become a bigger problem later. Problem is, the error log is too long and I can't attach a word doc here.

What's the best way to share something like that with you guys?
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Old 12-20-2018, 11:06 PM
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jeffro jeffro is offline
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Default Re: Crash Error After Saving and Closing PT 2018

Didn't see a support case so started one for you. What specific version of PT?
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Old 12-21-2018, 02:39 AM
abomeerza abomeerza is offline
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Default Re: Crash Error After Saving and Closing PT 2018

me also
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Old 12-21-2018, 08:27 AM
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Default Re: Crash Error After Saving and Closing PT 2018

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Originally Posted by abomeerza View Post
me also
Have you started a case (my.avid.com > Access the Support Center > Equipment > Create A Case) to provide your system info and logs to support?
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Old 12-24-2018, 07:10 AM
TheEdster75 TheEdster75 is offline
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Default Re: Crash Error After Saving and Closing PT 2018

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Originally Posted by jeffro View Post
Have you started a case (my.avid.com > Access the Support Center > Equipment > Create A Case) to provide your system info and logs to support?


Hey Jeff, away for Xmas vacation until around the 27th. Saw your email about creating a crash log. I’ll look into that when I get back and get back to you.. thanks!!!

Edward


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Old 02-17-2019, 07:17 PM
fsavell fsavell is offline
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Default Re: Crash Error After Saving and Closing PT 2018

Quote:
Originally Posted by TheEdster75 View Post
Hey Jeff, away for Xmas vacation until around the 27th. Saw your email about creating a crash log. I’ll look into that when I get back and get back to you.. thanks!!!

Edward


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Anyone get any answers on this? I'm seeing the same thing: close session, quit, crash. Happening on any session, so seems more of a general PT thing, than 3rd party plugs etc. Have trashed prefs, still happening.

Forrester

PT2018.12 HDX2 MacPro 5;1 48GB MacOSX10.13.2
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Old 02-17-2019, 09:05 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Crash Error After Saving and Closing PT 2018

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Originally Posted by fsavell View Post
Anyone get any answers on this? I'm seeing the same thing: close session, quit, crash. Happening on any session, so seems more of a general PT thing, than 3rd party plugs etc. Have trashed prefs, still happening.

Forrester

PT2018.12 HDX2 MacPro 5;1 48GB MacOSX10.13.2
While you are waiting for an answer, why don't you try moving all .aaxplugin files out of the plugin directory, trash prefs and start Pro Tools and see if the problem happens then. This could be a plugin even if you are not using it in that session. You've already excluded a corrupt sessionS, so plugins are the next logical thing, that is is happening on multiple sessions does not prove it is not a plugin.
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Old 02-20-2019, 02:23 AM
aside aside is offline
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Default Re: Crash Error After Saving and Closing PT 2018

Anyone have luck resolving this one?
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