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Old 01-20-2009, 10:50 PM
cmarkle_aspera cmarkle_aspera is offline
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Default DigiDelivery central site transition scheduled for Friday, 1/23 6 PM PT (GMT - 8 hrs)

Tuesday, January 20, 2009

DigiDelivery Administrator,

This note is our second reminder about upcoming changes in the DigiDelivery world, and asks you to do some things on your end to prepare for those changes. There is some new and updated information in this second notice so please read this message in its entirety to help avoid any interruptions to your DigiDelivery-based operations.

Aspera will soon be transitioning the DigiDelivery Central Site services from Digidesign over to us beginning at 6 PM Pacific Time (GMT – 8 hours). We expect the transition work to be completed in approximately two (2) hours. We will send a final reminder on Thursday, January 22, 2009, one day before the cutover.

There are two (2) things you need to do prior to this cutover to ensure that this transition does not affect your file transfer operations:

1. Update the server software in your DigiDelivery unit(s)

To avoid any interruptions to your DigiDelivery services, please use the “Check for Software Updates” link in the DigiDelivery administration interface to update your server software to the current 2.2.1 version. If you have more than one server, remember to do this for each.

After the transition, servers that are running server software version 2.1.3 or earlier will no longer be able to contact the central site for any purpose other than to update the server software to a more current version. This means that other things that require the services of the central site, primarily Server-to-Server relay, will no longer work.

2. Update the client software for certain users

While we recommend that all users update their client software, an update to client version 2.1.1 is specifically required for some of your users. DigiDelivery client users that are on the same network as your DigiDelivery server (generally in the same office), and that are receiving deliveries from the server, will require updates to their client software in order for their receive operations to continue to run at the higher speeds of your local network. If the affected users do not upgrade to 2.1.1, their receive operations will be directed to the external IP address of your DigiDelivery server and will either: a) run slower; or b) fail completely if the server's external IP address is not accessible from your internal network.

Your users on other networks can continue to use the earlier 2.1 version of the client. As well, clients that only post (upload) to DigiDelivery servers, including from the same local network, can continue to use the older 2.1 client. This 2.1.1 release applies specifically to LOCAL users who RECEIVE deliveries.

If you are unsure of which case applies to you or your users, we recommend upgrading to this new version (2.1.1) since the updated client will work with the current central site as well. The update can be made at any time before the cutover.

The updated 2.1.1 clients are now available on the Aspera web site at http://www.asperasoft.com/downloads/digi-client.html. The upgrade is a very minor one but is very important for this particular subset of users.

We have also enabled a facility that will notify your 2.1 client users of the update. The notification check will occur whenever they start their 2.1 client. If they reply OK to this notification, they will redirected to Aspera’s download web site where they can download and install the 2.1.1 client. Their 2.1 client will still be running if they elect to just return to it and use it as-is. They will also be able to check a box in the notification that will tell the system to no longer remind them of this newer update. And obviously if they install the 2.1.1 update then to notifications will stop.

NOTE: Effective with this release, Mac OS9 is no longer supported. Macs running OS9 will have to remain on the older client (with the associated issues noted above) or have an OS upgrade to a supported OS X release.

If you and your users get ready by doing these two things, then you all should be unaffected by the cutover process.

When the transition is complete, there will be a new server-to-server forwarding page located at https://dgd.asperasoft.net/digidelivery/forwarding/ (with quick links to this page also from various places on Aspera’s web site at http://www.asperasoft.com). Any relay settings that you have in place now will transition over to Aspera’s new service, and do not need to be re-set or re-entered. However, due to privacy concerns, Digidesign was not able to provide us with your passwords on the current Digidesign site. Therefore, it you want to change your replay settings, you will first need to register with the Aspera site, providing us with your name, email and a new password. After doing this, you will be able to change your relay settings as before. Remember, your current settings will transition over as-is. The earlier comment about registering only applies if you need to change your relay settings.

If you have any questions about this, please contact Aspera Technical Support at support@asperasoft.com. Out support team will take questions on this specific topic whether or not you have a support agreement with us.

Thank you for your continued support of DigiDelivery.
The DigiDelivery Support Team
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Old 01-21-2009, 01:02 AM
cmarkle_aspera cmarkle_aspera is offline
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Default Re: DigiDelivery central site transition scheduled for Friday, 1/23 6 PM PT (GMT - 8

Quote:
Originally Posted by cmarkle_aspera View Post
Tuesday, January 20, 2009
[...] When the transition is complete, there will be a new server-to-server forwarding page located at https://dgd.asperasoft.net/digidelivery/forwarding/ (with quick links to this page also from various places on Aspera’s web site at http://www.asperasoft.com). Any relay settings that you have in place now will transition over to Aspera’s new service, and do not need to be re-set or re-entered. However, due to privacy concerns, Digidesign was not able to provide us with your passwords on the current Digidesign site. Therefore, it you want to change your replay settings, you will first need to register with the Aspera site, providing us with your name, email and a new password. After doing this, you will be able to change your relay settings as before. Remember, your current settings will transition over as-is. The earlier comment about registering only applies if you need to change your relay settings. [...]
Note that if you go to that URL https://dgd.asperasoft.net/digidelivery/forwarding/ before the actual transition date, you will actually just be connecting to the current Digidesign web services and, since the SSL certificate from Digidesign won't match the host name in the URL, you will likely see a certificate error. This will not happen after the transition occurs.

Chris from Aspera
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