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  #1  
Old 09-27-2019, 04:42 PM
metalmixer metalmixer is offline
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Default Missing Pro Tools Perpetual License

I can't get Pro Tools 2019 to work - I started a case but it just says "Case In Cue" I can get Pro Tools 12.5 to work but not anything newer - my support plan expires in September 2020.
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  #2  
Old 09-27-2019, 05:45 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Missing Pro Tools Perpetual License

Pro Tools licensing changed at 12.6, you need a different actual license key tp run beyond that. I'll bet you have that license sitting in your ilok account that needs to be downloaded to your iLok. Look at the "Available" licenses in ILM.
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Old 09-28-2019, 12:10 AM
metalmixer metalmixer is offline
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Default Re: Missing Pro Tools Perpetual License

You would loose that bet - I am very familiar with Pro Tools licensing ...
I just feel that taking several days to even respond to case is not what I call good customer service. Having install Logic Pro and converting files to edit or downgrading my OS to run Pro Tools 12.5 is not a solution....
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  #4  
Old 09-28-2019, 12:59 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Missing Pro Tools Perpetual License

I didn't say how much I was willing to bet :-( Hope Avid gets this sorted for you.
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  #5  
Old 09-28-2019, 02:46 AM
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JFreak JFreak is offline
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Default Re: Missing Pro Tools Perpetual License

Have you synchronised your ilok key in the ilok license manager lately? There is a hidden date written on your license, which means PT versions released later than that will not work. You are on support plan so sync should go through nicely. If it won't work, ask Avid Support what the heck.
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Old 09-28-2019, 02:15 PM
metalmixer metalmixer is offline
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Default Re: Missing Pro Tools Perpetual License

Quote:
Originally Posted by JFreak View Post
Have you synchronised your ilok key in the ilok license manager lately?
YES
Quote:
Originally Posted by JFreak View Post
There is a hidden date written on your license, which means PT versions released later than that will not work.
There is a date called "Release Limit" but that release limit is ONLY on licenses called "Pro Tools Perpetual Bundle"
and if you look at the title of this thread "Missing Pro Tools Perpetual License"
My account is missing this license therefore ONLY 12.0-12.5 will work with the license on my account

Quote:
Originally Posted by JFreak View Post
You are on support plan so sync should go through nicely. If it won't work, ask Avid Support what the heck.
My support/upgreade plan is valid until September 2020. So I have a current support/upgrade plan. I did contact Avid support a week ago and I have only crickets about my case.

Last edited by JFreak; 09-28-2019 at 02:40 PM. Reason: fixed the quote
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Old 09-28-2019, 02:31 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Missing Pro Tools Perpetual License

Post your case number here (did the system ever give you one?) and folks will get it followed up on.
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  #8  
Old 09-28-2019, 02:44 PM
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JFreak JFreak is offline
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Default Re: Missing Pro Tools Perpetual License

Quote:
Originally Posted by metalmixer View Post
My account is missing this license therefore ONLY 12.0-12.5 will work with the license on my account
Your account has all the required licenses, the license just isn't updated. AFAIK, latest version PT 2019.6 is still looking for a PT12 ilcense, just that the release limit date needs to be fresh enough.

My license bundle has the following:
- Pro Tools 10
- Pro Tools 11
- Pro Tools 12
- Pro Tools DigiLink I/O
- Pro Tools HD 10
- Pro Tools HD 11
- Pro Tools HD 12
- Pro Tools Perpetual
- Pro Tools Ultimate Perpetual

See, no mention of 2018/2019 at all
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  #9  
Old 09-28-2019, 02:48 PM
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JFreak JFreak is offline
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Default Re: Missing Pro Tools Perpetual License

I may be wrong in what I just posted. Started to wonder what is the purpose of those "perpetual" licenses? Might be the 2018/2019 thing after all.

Anyway, you need to wait until Avid gets your licenses updated if any of the self-support isn't helping
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  #10  
Old 09-29-2019, 11:19 AM
metalmixer metalmixer is offline
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Default Re: Missing Pro Tools Perpetual License

Case Number 03787330
Subject (Short Description)ProTools 2019 Upgrade
Sub Stage Solution Pending Implementation
Date/Time Opened: 9/17/2019 7:46 PM

it's been 12 days ....

no response
no email
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