|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
HELP, Cant Install PT9 or get working- NEW
Please help. I can't get pro tools 9.0.5 to work.
This is a new install. Pro Tools bought with Mbox Pro. Computer has been reformatted to factory specks before install. I ran ALL the setup for computer optimization prior to install and double checked. When I ran Hard Disk optimizer, I got this error: I did the hard disk optimizations Ran as admin error applying attributes: C: program files/commo... / alphebt.xml access denied. (I chose to ignore all to get it to work.) After first install: I got multiple app crashes and pro tools would not play: Problem signature: Problem Event Name: APPCRASH Application Name: ProTools.exe Application Version: 9.0.5.52 Application Timestamp: 4e40f8d1 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.17651 Fault Module Timestamp: 4e211319 Exception Code: e06d7363 Exception Offset: 0000b9bc OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 4ff3 Additional Information 2: 4ff3012f8ade40fd032b02545862a175 Additional Information 3: 029d Additional Information 4: 029d922803994ca261d25a0edca9a8cf Then another error occured , as I tried to reload the demo, and restart computer: I believe it was before getting the update via avid to 9.0.5, I got this error: track "El Gtr 3" is unable to perform Elastic Audio because an audio file on the playlist is unsupported for elastic audio processing as it is read only .,,,,, Track made inactive,,, Replacement ts utility has failed... Then: Uninstalled via DVD. During uninstall, got error: microsoft register server has stopped working during install, got error: Pace Register returned an error -529697949 went to open Pro Tools, and got this error: Problem signature: Problem Event Name: APPCRASH Application Name: ProTools.exe Application Version: 9.0.0.121 Application Timestamp: 4cc25876 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.17651 Fault Module Timestamp: 4e211319 Exception Code: e06d7363 Exception Offset: 0000b9bc OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: cb70 Additional Information 2: cb70fc1260a6e09c67c96546251a8135 Additional Information 3: 0dc1 Additional Information 4: 0dc1962efd6c0e7b2875ff1f6ce06db6 NEW DAY, TRYING AGAIN! The demo actually played for 20 seconds and then failed. Then the play button wouldn't work: When trying to play "The Legion" demo that came with install, the error I get now, that displayed after 20 seconds: "The audio device buffer overflowed. This might indicate an invalid clock source. If this occurs frequently, try decreasing the "H/W Buffer Size" in the Playback Engine panel. (-6084) I then, hit "stop" and tried to play demo again. It appeared to play, but with NO sound. I let it "play" for 41 seconds. I got the error again. The Buffer size is currently set at 512 samples, Host processor, 8 processors, cpu usage limit 85% I closed pro tools, and cleaned unnecessary files (again) reopened demo in pro tools again. It now won't play at all. . Below is my computer info: 1. I don't know the speed of my firewire or chip set (for compatibility). I assume it is 400. 2. I know I don't have dedicated HD YET, but shouldn't I be able to at least get the program to work without errors with the computer I have??? Please Please help, I have already wasted a lot of money and time on this and tech support is not calling me back even though they say I have support that comes with the unit. HA. Grace Computer Model : Dell Studio XPS 8100 Workgroup : WORKGROUP Host Name : Grace-PC User : Grace Processor Model : Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz Speed : 3GHz Cores per Processor : 4 Unit(s) Threads per Core : 2 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing L2 Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing L3 Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing Computer Mainboard : Dell 0T568R BIOS : Dell A05 07/08/2010 Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 8GB DIMM DDR3 Chipset Model : Dell Core (Clarksfield/Lynnfield) DMI Front Side Bus Speed : 2x 2.4GHz (4.79GHz) Chipset Model : Intel Core Desktop (Lynnfield) UnCore Front Side Bus Speed : 2x 2.4GHz (4.79GHz) Total Memory : 8GB DIMM DDR3 Channels : 2 Memory Bus Speed : 2x 665MHz (1.33GHz) Memory Module(s) Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module : Kingston KP223C-ELD 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) Video System Video Adapter : ATI Radeon HD 5700 Series (SM5.0 850MHz, 1GB DDR5 4.8GHz 128-bit, PCIe 2.00 x16) Video Adapter : ATI Radeon HD 5700 Series (SM5.0 850MHz, 1GB DDR5 4.8GHz 128-bit, PCIe 2.00 x16) Graphics Processor Compute Shader Processor : ATI Radeon HD 5700 Series (850MHz, 1GB DDR5 4.8GHz 128-bit) STREAM GP Processor : ATI Radeon HD 5700 Series (850MHz) Storage Devices Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm) : 932GB (C:) (Y:) Generic-SD/MMC (USB2) : N/A (F:) Generic-Compact Flash (USB2) : N/A (G:) Generic-SM/xD-Picture (USB2) : N/A (H:) Generic-MS/MS-Pro (USB2) : N/A (I:) HL-DT-ST DVD+/-RW GH50N (7.5GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (D:) Logical Storage Devices RECOVERY (Y:) : 12GB (NTFS) @ Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm) OS (C:) : 919GB (NTFS) @ Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm) Removable Drive (F:) : N/A @ Generic-SD/MMC (USB2) Removable Drive (G:) : N/A @ Generic-Compact Flash (USB2) Removable Drive (H:) : N/A @ Generic-SM/xD-Picture (USB2) Removable Drive (I:) : N/A @ Generic-MS/MS-Pro (USB2) Pro Tools (D:) : 7GB (CDFS) @ HL-DT-ST DVD+/-RW GH50N (7.5GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : Dell H57 LPC Interface Controller LPC Legacy Controller 1 : ITE IT8720F Audio Device : Dell P55/PM55/3400 High Definition Audio Audio Codec : Realtek Semi High Definition Audio Audio Device : ATI (AMD) EG JUNIPER XT Audio Device [Radeon HD 5700 Series] Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller USB Controller 1 : Dell P55/PM55/3400 USB2 Enhanced Host Controller USB Controller 2 : Dell P55/PM55/3400 USB2 Enhanced Host Controller FireWire/1394 Controller 1 : Dell VT6315 Series Firewire Controller SMBus/i2c Controller 1 : Intel ICH SMBus Printers and Faxes Printer : PDFill Writer (4000x4000, Colour) Printer : Panasonic PCFAX FLB800/FLM650 (200x400) Printer : Panasonic KX-FLB801 Series (600x600, USB) Printer : Microsoft XPS Document Writer (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Peripherals Network Services Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 100Mbps) Wireless Adapter : DW1525 (802.11n) WLAN PCIe Card Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1) Platform Compliance : x64 Windows Experience Index Current System : 5.9 |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
003 install not working | SoundWolf76 | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 7 | 04-10-2011 12:25 PM |
M Box: New install not working | sosflex | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 1 | 07-02-2008 10:04 AM |
Plug-ins not working after re-install | mingustoo | Pro Tools M-Powered (Win) | 0 | 05-22-2006 10:53 PM |
BFD Drums install isn't working | Ty Ford | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 0 | 01-01-2005 06:58 PM |
LE 6.1 Install not working | Sonic Misfit | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 7 | 08-31-2003 02:59 PM |