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#1
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My support contract?
I've paid for a phone support contract for 5 years now and I've called when I needed help and your employees have been wonderful. Now I called and it says my support code isn't valid for phone support. Why? I still have 41 days left, I've paid 100 dollars US every year to get that support and now I don't get it? Why would or should I pay another 100 dollars for another year of...no support? I've even written, opened a support case....nothing. Can I get some freakin' help for my Pro Tools?
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#2
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Re: My support contract?
Hi Steve,
Welcome to the community. I'll try to escalate this for you.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#3
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Re: My support contract?
Thank you, my friend!!
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#4
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Re: My support contract?
Escalation successful. You should hear back soon.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#5
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Re: My support contract?
Will they contact me here or in my email?
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#7
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Re: My support contract?
I've paid 100 US dollars a year for 5 years running and whenever I called for help, my support code always worked up until a month ago. I'm not sure what plan I have as the ones listed have no prices, but I've ALWAYS had phone support.
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#8
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Re: My support contract?
Btw JFREAK, this is my first post above, which states;
I've paid for a phone support contract for 5 years now and I've called when I needed help and your employees have been wonderful. Now I called and it says my support code isn't valid for phone support. Why? I still have 41 days left, I've paid 100 dollars US every year to get that support and now I don't get it? Why would or should I pay another 100 dollars for another year of...no support? I've even written, opened a support case....nothing. Can I get some freakin' help for my Pro Tools? |
#9
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Re: My support contract?
I'm still waiting on a response and answers, thank you!!
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#10
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My support contract?
At one point they had 2 or three tiers of support plans. I think it was around 300 for platinum support etc. they eventually phased it ou to a per incident basis. 50 or somewhat per incident. That’s probably what you’re looking at. The software support is really for updates. I should know I had to pay a support ticket just for a cs update that was supposed to be there in the first place.
Sent from my iPad using Tapatalk
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spinsong.com |
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