Help - error message after installing 10.3.2

[JRup]

i am getting this error message after i just installed the update for 10.3.2 and now i cant seem to get into

here is what the error message says:

"Could not allocate memory for the disk cache. Try lowering your disk buffer (DAE Buffer), disk cache size, or engine voice count. If you got this error on launch, delete your prefs and try again (-9514)


HELP!!!! how do i fix?

[cwsand]

Hmmmm - why not delete your prefs and try again?

[kskayser]

I am having same problem as above, regarding buffering, disk cache, error. I have tried deleting prefs. maybe, I am not deleting the correct files. Anyone know the correct way to do this? If I need to lower buffer rate or engine count, how do I do this? I have a new laptop here with windows 8, so navigating this new computer is tedious. Any help would be greatly appreciated.

[jd_man]

Install PT 10.3.1 and forget PT 10.3.2.

[kskayser]

I deleted 10.3.2 and downloaded/installed 10.3.1, PT will still not launch. I deleted all the prefs I could find. Anybody have specific directions on what files need to be deleted? and, also any other suggestions will be appreciated.

[ziphler]

I moved from win8 consumer review to the newly released win 8 pro and installed PT 10.3.2 and got the same memory allocation error. By reinstalling the 003 drivers that problem went away and instead it hangs with this message:

"This software requires installation of device driver TPkd and a reboot before running. Please reboot or reinstall the software."

When you say ok another windows pops up saying cant find the hardware.

When I reinstall the ilok drivers its back to the disk cache error.

I tried to reinstall 10.3.1 instead with the same result. It seems ridiculous that all this expensive software and my time are held hostage by the lock and key system used to protect their profits. These TPkd drivers are renowned on other computer forums for wreaking havoc with other software and is treated as malware by many.

SiSoftware Sandra

ID
Host Name : Homeboy
Workgroup : WORKGROUP

Computer
Mainboard : Intel D975XBX2
Serial Number : BQB264******
BIOS : Intel BX97520J.86A.2838.2008.0903.1859 09/03/2008
Total Memory : 8GB DIMM DDR2

Processors
Processor : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4C 2.4GHz, 2x 4MB L2)
Socket/Slot : FC LGA (Socket T)

Chipset
Memory Controller : Intel 82975X Memory Controller Hub 4x 267MHz (1GHz), 2x 4GB DIMM DDR2 802MHz 128-bit

Memory Module(s)
Memory Module : Super Talent SUPERTALENT02 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Samsung M3 78T5663QZ3-CF7 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Super Talent SUPERTALENT02 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Super Talent SUPERTALENT02 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System

Monitor/Panel : ViewSonic VX2433wm
(1920x1080, 29.7")
Video Adapter : NVIDIA GeForce 8500 GT (16 SM4.0 1GHz, 512MB DDR2 850MHz 64-bit, PCIe 1.00 x16)
Video Adapter : NVIDIA GeForce 8500 GT (16 SM4.0 1GHz, 512MB DDR2 850MHz 64-bit, PCIe 1.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce 8500 GT (16SP 2C 1GHz, 512MB DDR2 850MHz 64-bit)
Compute Shader Processor : NVIDIA GeForce 8500 GT (16SP 1GHz, 512MB DDR2 850MHz 64-bit)
CUDA GP Processor : NVIDIA GeForce 8500 GT (16SP 2C 1GHz, 512MB DDR2 850MHz 128-bit)

Storage Devices
WDC WD1002FBYS-02A6B0 (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (C:)
WDC WD30EZRX-00MMMB0 (3TB, SATA600, 3.5") : 3TB (K:)
WDC WD2001FASS-00W2B0 (2TB, SATA300, 3.5", 7200rpm) : 2TB (D:)
Seagate ST33000651AS (3TB, SATA600, 3.5", 7200rpm) : 3TB (T:)
WDC WD5000YS-01MPB1 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (R:)
WDC WD5000YS-01MPB1 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (Z:)
WDC WD5002ABYS-01B1B0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (R:)
WDC WD20EARX-00PASB0 (2TB, USB2/SATA600, 3.5") : 2TB (J:)
Seagate ST31500541AS (1.5TB, USB2/SATA300, 3.5", 5900rpm) : 1TB (A:)
WDC WD20EADS-00R6B0 (2TB, USB2/SATA300, 3.5", 32MB Cache) : 2TB (B:)
HP Photosmart 8200 (USB1) : N/A (E:)
PIONEER DVD-RW DVR-112D (ATA66, DVD+-RW, CD-RW, 64kB Cache) : N/A (F:)
WD Virtual CD 1110 (700.4MB, USB2) : 668MB (H:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
2000Blue (J:) : 2TB (NTFS) @ WDC WD20EARX-00PASB0 (2TB, USB2/SATA600, 3.5")
1500White (A:) : 1TB (NTFS) @ Seagate ST31500541AS (1.5TB, USB2/SATA300, 3.5", 5900rpm)
2000Black (B:) : 2TB (NTFS) @ WDC WD20EADS-00R6B0 (2TB, USB2/SATA300, 3.5", 32MB Cache)
SYSTEM (C:) : 931GB (NTFS) @ WDC WD1002FBYS-02A6B0 (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Removable Drive (E:) : N/A @ HP Photosmart 8200 (USB1)
2TB (D:) : 2TB (NTFS) @ WDC WD2001FASS-00W2B0 (2TB, SATA300, 3.5", 7200rpm)
3TB (T:) : 3TB (NTFS) @ Seagate ST33000651AS (3TB, SATA600, 3.5", 7200rpm)
raid (R:) : 932GB (NTFS) @ 2x WDC WD5002ABYS-01B1B0 (500.1GB, RAID/SATA300, 3.5", 7200rpm, 16MB Cache)
3000Green (K:) : 3TB (NTFS) @ WDC WD30EZRX-00MMMB0 (3TB, SATA600, 3.5")
ZiegsPhotos (Z:) : 466GB (NTFS) @ WDC WD5000YS-01MPB1 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Optical Drive (F:) : N/A @ PIONEER DVD-RW DVR-112D (ATA66, DVD+-RW, CD-RW, 64kB Cache)
WD SmartWare (H:) : 644MB (UDF) @ WD Virtual CD 1110 (700.4MB, USB2)

Peripherals
LPC Hub Controller 1 : Intel 82801GH (ICH7DH) LPC Interface Controller
LPC Legacy Controller 1 : SMSC LPC47M182
Audio Device : Intel 82801G (ICH7) High Definition Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Intel 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : Intel 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
Disk Controller : Intel 6145 SATA2 Controller
USB Controller 1 : Intel 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : Intel 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : Intel 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : Intel 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : Intel 82801G (ICH7) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : Intel TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : DocuCom PDF Driver (2400x2400, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : HP Photosmart C3100 series (1200x1200, USB, Colour)
Printer : HP Photosmart 8200 Series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : DocuCom PDF Driver (2400x2400, Colour)
Printer : HP Officejet 4200 series (300x300, USB)
Printer : HP Photosmart C3100 series (600x600, USB, Colour)

Scanners and Cameras
Scanner : Hewlett-Packard HP Photosmart C3100 (Scanner, USB)

Peripherals
Media Player : WD My Book 1140 (1.82TB)

Network Services
Network Adapter : Intel(R) PRO/1000 PL Network Connection (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 8 Business 6.02.9200
Platform Compliance : x64

Windows Experience Index
Current System : 4.6

[albee1952]

Pro Tools has not been approved for Windows 8. I would also replace the one odd RAM stick with another matching stick

[DJ Hellfire]

Have the same problem on a previously working W7 set up! Tried deleting prefs, rebooting, nothing works!

[smoothbassman]

I'm now having the same issue! I installed PT 10.3.1 on my laptop and its been working great for a week and a half now. Go to upgrade my main studio computer and BOOM. Nothing but issues!

[smoothbassman]

OK,

I was able to get 10.3.2 working by using the PT 10.3.2 uninstall utility and removing EVERYTHING with that tool. Prefs, drivers, everything. There were a couple of error messages that popped up while it was doing it thing and finally my machine restarted.

Fired back up the installer, but I ran the installer as an administrator this time.

After restarting PT fired right up. I'm going to have to re-install all of my PT plugins and virtual instruments. All of my Waves and BlueCat Plug-Ins stayed on-board with no issues.