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  #261  
Old 10-15-2017, 09:03 PM
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jeffro jeffro is offline
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Location: SF Bay Area
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Default Re: AIR Mini Grand: no 'long' sound, just short notes

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Originally Posted by huzzam View Post
hi jeffro, thanks for the info. i'm not finding it in my Avid account. my product name is "Annual Upgrade Plan for Pro Tools".

~peter
Thanks for providing your info... found & fixed it!
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  #262  
Old 05-14-2018, 04:45 PM
anouaux anouaux is offline
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Default Re: AIR Mini Grand: no 'long' sound, just short notes

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Originally Posted by jeffro View Post
The Instruments 12.5.1 Mac installer has been available through Application Manager and more recently we have been adding it into my.avid.com/products so you should be able to update from either one. If you don't see it in your Avid account, please reply with your specific product's name (listed in the purple bar in your products). Thanks.
Hi Jeffro,

I hope this message finds you well.

I currently have Mini Grand version 1.2.0.17939 and experiencing the same issue when using Pro Tools 11.3.1 on macOS High Sierra 10.13.4

I am unable to locate the latest instrument installer for Mac on the My Products page and Application Manager. Is there a way you can help me with this?

My product's specific name is Pro Tools 11.0 (No contract).

Thank you.

-Alex
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  #263  
Old 06-04-2018, 03:38 PM
krocksf krocksf is offline
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Join Date: Aug 2011
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Default Re: AIR Mini Grand: no 'long' sound, just short notes

Hey Jeffro!

Hope all is well with you! I'm running into this issue now, and I don't see the AIR Instrument Bundle 12.5.1 update in my account anywhere. I have a few different licenses in my account, some of which are perpetual licenses that have expired but should be good through at least 12.5.2. Any way to get a link to this update placed in my account?

Thanks!
-Keith
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  #264  
Old 06-05-2018, 01:43 PM
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jeffro jeffro is offline
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Default Re: AIR Mini Grand: no 'long' sound, just short notes

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Originally Posted by anouaux View Post
...I currently have Mini Grand version 1.2.0.17939 and experiencing the same issue when using Pro Tools 11.3.1 on macOS High Sierra 10.13.4...
Quote:
Originally Posted by krocksf View Post
...I'm running into this issue now, and I don't see the AIR Instrument Bundle 12.5.1 update in my account anywhere...
I'll look into these and follow up via support cases.
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  #265  
Old 06-29-2018, 01:03 PM
plin plin is offline
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Join Date: Nov 2010
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Default Re: AIR Mini Grand: no 'long' sound, just short notes

Hey Jeffro,

I have the same issue as anouaux with PT11 and mac OS 10.13.3.
I went through AIR forums and a manual solution having to do with deleting values from the Structure plist file have been suggested about a year ago.
According to AIR by now a permanent solution to this problem exists in the form of an upgrade. I can also see this here:
http://avid.force.com/pkb/articles/e...ting/PT-223601

The problem is this is for version 12 and not 11.
Was it fixed at all for version 11? If so, where can I get the update?
If not, will PT11 work with AIR Bundle v12?
If so, how can I obtain those v12 installers, if I only have a PT11 license (no Application Manager)?

Thanks!!
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