Problem After activating (Ilok)

[fernandolr0]

Hi all. I have a problem with Pro Tools express 10. I have bought this, and i activated this, but the problem is that the license doesn't appear in my ilok account because it was not linked to my account. So i can't activate again because it say that the code was already used, and now, with ilok account linked, my license doesn't link to my dongle. What can i do ? THanks!

[Benoni]

Originally Posted by fernandolr0

Hi all. I have a problem with Pro Tools express 10. I have bought this, and i activated this, but the problem is that the license doesn't appear in my ilok account because it was not linked to my account. So i can't activate again because it say that the code was already used, and now, with ilok account linked, my license doesn't link to my dongle. What can i do ? THanks!

What account did you send it to? Do you have the log on info for that iLok Account?

[fernandolr0]

Hi, i have no logon data to the account where the license goes, because it looks like a "random generated" one. other products under the same avid account have been linkeed with the correct ilok account but protools not