Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Getting Started

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-19-2014, 02:36 PM
marrowgroup marrowgroup is offline
Member
 
Join Date: Jan 2014
Location: Dallas, TX
Posts: 13
Default Why does activation have to be complicated?

Hi, recently downloaded and evaluated the Pro tools 10 version a few months ago. Like the product but was not ready to get my project going so I did not proceed with a purchase.

Then comes out Pro Tools 11 and what caught my attention was better 64bit support, faster offline bounce and the new audio engine. So away I go with downloading the demo version of Pro Tools 11. Everything worked great but I could not get my midi keyboard to be recognized. Bout time I found my Axiom USB keyboard my trial expired.

I reached out to Avid sales and they provided me with a rental 30day trial but I could not get it to activate. After not hearing back from ilok I went and purchased another ilok dongle and i'm back at square one.

I reimaged my Miko, reinstalled Pro tools but still keep getting the same error message;

"This software cannot be run because the activation experience thinks the authorization was found, but the wrapper could not verify it"


Just what am I doing wrong? I've searched the forums and tried resyncing but nothing works. I really need some assistance here. Days are counting down on my demo license while I try to get a compatibly keyboard going.
Reply With Quote
  #2  
Old 01-19-2014, 02:45 PM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,737
Default Re: Why does activation have to be complicated?

Need an ilok 2


You ought to get back ahold of sales and ask them for some more help - that was really nice of them though

U might try trasher an app that can be found and use it to clear out the old auth - maybe ?
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #3  
Old 01-19-2014, 02:48 PM
marrowgroup marrowgroup is offline
Member
 
Join Date: Jan 2014
Location: Dallas, TX
Posts: 13
Default Re: Why does activation have to be complicated?

Yes I am going to get a hold of them tomorrow. I work during the day and when I can remember to call them their office is closed. Tomorrow im off and will definitely be calling them.

I'm going to try this trasher app you mentioned, thanks.
Reply With Quote
  #4  
Old 01-19-2014, 02:49 PM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,737
Default Re: Why does activation have to be complicated?

Tomorrow is a big holiday for everybody as well in the US

I personally don't work either
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #5  
Old 01-19-2014, 02:59 PM
marrowgroup marrowgroup is offline
Member
 
Join Date: Jan 2014
Location: Dallas, TX
Posts: 13
Default Re: Why does activation have to be complicated?

Well hopefully they are open. I just tried the Trasher App to no luck.
Reply With Quote
  #6  
Old 01-19-2014, 03:01 PM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,737
Default Re: Why does activation have to be complicated?

You did uninstall the previous version of ProTools before you tried to install the new version
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #7  
Old 01-19-2014, 03:31 PM
marrowgroup marrowgroup is offline
Member
 
Join Date: Jan 2014
Location: Dallas, TX
Posts: 13
Default Re: Why does activation have to be complicated?

Quote:
Originally Posted by YYR123 View Post
You did uninstall the previous version of ProTools before you tried to install the new version
Yes I went as far is reloading my operating system to get rid of any existance of Protools 11.
Reply With Quote
  #8  
Old 01-19-2014, 04:40 PM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,737
Default Why does activation have to be complicated?

U know what u need to move the demo off ur ilok - I believe that's what it is

Ilok manager and use it to move the first one off of there then you may have better luck
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #9  
Old 01-19-2014, 08:06 PM
marrowgroup marrowgroup is offline
Member
 
Join Date: Jan 2014
Location: Dallas, TX
Posts: 13
Default Re: Why does activation have to be complicated?

When you say move, do you mean the deactivate function? I don't see the move it option any where.
Reply With Quote
  #10  
Old 01-19-2014, 08:39 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,767
Default Re: Why does activation have to be complicated?

Quote:
Originally Posted by marrowgroup View Post
When you say move, do you mean the deactivate function? I don't see the move it option any where.
Yes deactivate the old demo license. You did buy an ilok2 right? Not the old green key shaped ilok1?

Best
Chrstopher
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools too complicated Slow Track Getting Started 48 02-19-2014 12:19 PM
Help with complicated upgrade marbleagle Pro Tools TDM Systems (Win) 1 11-08-2010 06:37 PM
why its need to be so complicated???????? A-ISH 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 06-27-2007 11:26 PM
A/D converter COMPLICATED schlosse 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 11 12-28-2005 05:07 PM
Novice yet complicated 002r sync question darkroom 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 12-10-2004 02:40 PM


All times are GMT -7. The time now is 05:16 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com