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Old 06-08-2014, 04:42 PM
matthewemazzone matthewemazzone is offline
Join Date: Jun 2014
Location: Spain
Posts: 1
Default iLok issues

I was using Pro Tool 10 and 11 on my iLok. I tried to get a trial of Pro Tools HD but it never worked. Now on my iLok account Pro Tools 10 has disappeared and Pro Tools 11 won't work. What should I do?
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Old 06-08-2014, 05:38 PM
Bruce Paine Bruce Paine is offline
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Join Date: Apr 1998
Location: Carmel, CA
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Default Re: iLok issues

Originally Posted by matthewemazzone View Post
I was using Pro Tool 10 and 11 on my iLok. I tried to get a trial of Pro Tools HD but it never worked. Now on my iLok account Pro Tools 10 has disappeared and Pro Tools 11 won't work. What should I do?
The Pro Tools 11 Bundle (which includes both Pro Tools 11 and 10 licenses) is still on your iLok (and has been since September 2013) according to your iLok account. But what has changed is that the TRIAL license of the same bundle you installed in April expired on May 21st.

I suspect that is what is causing the problem, since the Pro Tools HD 11 Bundle 30 day license is not on your iLok.

What you should try now is the following...

1 - Download and install the current version of the iLok License Manager from www.iLok.com

2 - Follow these instructions:
Please use the following steps to perform a Sync/Repair operation.

IMPORTANT: For the quickest and best result, we recommend going through these steps with each affected iLok individually, with ONLY that iLok plugged in.

The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.
  1. Unplug all iLoks from your computer.
  2. Launch iLok License Manager. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.
  3. Plug in ONE iLok.
  4. Double-click the plugged in iLok in the left-hand location column to open the Details Pane.
  5. Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
  6. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. All expired licenses will be moved to your account.
Repeat steps 3-6 until you have performed a Sync/Repair on each iLok.
In case the Pro Tools HD 10 Bundle 30-day license that was not activated was causing an additional issue, I revoked that license. If you wish to try the Pro Tools HD 11 Bundle in the future, you should download it again from the trial page: http://www.avid.com/Trial/ProTools

The previous trial deposits were broken, and have now been fixed on that page. It looks to me like someone at Avid deposited that temporary license for you on May 28th when the PTHD trial licenses were not available, and you don't need that now. Like I said, you should be able to download the PTHD trial license yourself when you want to, after you get your permanent PT 11/10 bundle license working again.
Bruce Paine
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